IT Support Engineer

Adecco; Lancashire; On-site; GBP 22,000 - 26,000; Full time

Job summary

A national recruitment agency is seeking a dedicated IT Support Engineer to assist with technical support and system maintenance. You will be responsible for ensuring smooth operation of hardware and software while training users and collaborating with departments. Ideal candidates should have an IT-related degree or equivalent experience, alongside strong problem-solving and communication skills. The role is permanent and located in Preston.

Qualifications

• Proven experience in an IT support role, ideally in a fast-paced environment.
• Knowledge of networking concepts.
• Ability to troubleshoot and resolve issues efficiently.

Responsibilities

• Ensure systems and hardware equipment runs smoothly.
• Serve as the first point of contact for internal staff needing assistance.
• Identify, diagnose, and resolve technical issues.

Skills

Proficiency in Windows and Mac OS environments

Strong analytical skills

Excellent verbal and written communication skills

Education

IT related degree or equivalent experience

Job description

Overview

1st Line Support Engineer

Preston city Centre with parking

Permanent up to £26k

Adecco are privileged to be recruiting on behalf of this nationally recognised company.

Full training is available but you will need to be passionate about technology and helping others. This role would suit a graduate with IT related degree or qualified via a minimum of 2 years IT related work experience.

We are on the lookout for a dedicated IT Support Engineer on a permanent basis.

Responsibilities

• As an IT Support Engineer, you\'ll be the go-to tech guru, ensuring systems and hardware equipment runs smoothly and efficiently.
• Provide Technical Support: Serve as the first point of contact for internal staff needing assistance with hardware and software issues.
• Troubleshooting: Identify, diagnose, and resolve technical issues, from basic user problems to more complex network challenges.
• System Maintenance: Conduct regular maintenance and updates on our IT infrastructure to ensure optimal performance.
• User Training: Offer training sessions and create user documentation to help our team maximise their technology use.
• Collaborating: Work closely with other departments to understand their IT needs and provide tailored solutions.

Qualifications

• Experience: Proven experience in an IT support role, ideally in a fast-paced environment or IT related qualification.
• Technical Skills: Proficiency in Windows and Mac OS environments, as well as knowledge of networking concepts.
• Problem-Solving Ability: Strong analytical skills with the ability to troubleshoot and resolve issues efficiently.
• Communication Skills: Excellent verbal and written communication skills to assist non-technical users effectively.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.