IT Support Engineer

TieTalent; Gloucester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Performance-based bonus

Employee Assistance Programme

Opportunities for professional growth

Expenses covered for work-related travel

Job summary

An established industry player is seeking a tech-savvy IT Support Engineer to enhance their IT infrastructure. This role involves hands-on support and troubleshooting across multiple locations, ensuring seamless operations. You'll be part of a fast-growing company, working with bespoke platforms and gaining exposure to various IT systems. The ideal candidate will have strong communication skills and a proactive approach to problem-solving. This is a fantastic opportunity for professional growth and skill development while contributing to a dynamic team. Join us in making a difference in the tech landscape!

Qualifications

• 2+ years’ experience in IT support (1st and 2nd line).
• Strong troubleshooting skills and proactive problem-solving mindset.

Responsibilities

• Providing technical support across various business areas.
• Installing, configuring, and maintaining IT and telephony systems.

Skills

Troubleshooting Skills

Problem-Solving Mindset

Communication Skills

Windows 10+

Windows Server

macOS

Office 365

Active Directory

MDM Solutions

Networking

Tools

Fortinet

PDQ Deployment

VLANs

VPN Management

Job description

Are you a tech-savvy problem solver who thrives in a fast-paced environment? Do you enjoy troubleshooting, configuring, and ensuring business systems run seamlessly? If so, this could be the perfect role for you!

My client is a well known and growing business in Gloucester with a strong tech backbone, looking for an IT Support Engineer to maintain and enhance our IT infrastructure across head office, warehouse, and office locations nationwide.

This is an onsite role, requiring hands-on support and nationwide travel to assist new and existing store locations.

What You’ll Be Doing

1. Providing technical support across various business areas, troubleshooting and resolving IT issues.
2. Diagnosing and maintaining IT systems to ensure smooth business operations.
3. Working with bespoke platforms and software, requiring adaptability and quick learning.
4. Installing, configuring, and maintaining IT and telephony systems.
5. Keeping thorough documentation – inventory, audits, and knowledge sharing.
6. Supporting IT projects to ensure systems evolve with business needs.
7. Occasionally working early, late, or weekends for essential maintenance.
8. Traveling nationwide (including Northern Ireland) to support store networks.

What You’ll Need

1. 2+ years’ experience in IT support (1st and 2nd line).
2. Strong troubleshooting skills and a proactive, problem-solving mindset.
3. Excellent communication skills – supporting colleagues at all levels.
4. Hands-on experience with Windows 10+, Windows Server, macOS, Office 365, Active Directory, and MDM solutions.
5. A solid understanding of networking, firewalls, VPNs, and system security.
6. A full UK driving license and access to a vehicle.
7. Experience with VLANs, Fortinet, PCI DSS compliance, and PDQ deployment.
8. Knowledge of MPLS networks and VPN management.

What’s in It for You?

1. Salary up to £30,000 (depending on experience).
2. Performance-based bonus.
3. Be part of a fast-growing company.
4. Employee Assistance Programme.
5. Opportunities for professional growth and skill development.
6. Expenses covered for work-related travel (hotel stays, food, and fuel).