IT Support Engineer

Spectrum IT Recruitment; Eastleigh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology recruitment agency is seeking an experienced IT Support Engineer based in Eastleigh. This role involves providing IT help desk support, addressing IT issues, and identifying areas for improvement within internal systems. Candidates should have a broad understanding of infrastructure, including Microsoft 365 and relevant tools. This position offers a collaborative team environment focused on driving impactful changes in the retail sector.

Benefits

Impact on business operations

Collaborative team structure

Opportunities for innovation

Qualifications

• Broad understanding of Infrastructure, specifically covering systems management.
• Understanding of corporate systems including email systems, preferably Office 365.
• Familiarity with telephony systems and their network implications.

Responsibilities

• Provide IT help desk service to assist with IT issues.
• Identify areas for improvement.
• Support performance and other IT-related issues.

Skills

Understanding of Infrastructure

Detail-oriented

Proactive

Tools

Microsoft 365

SharePoint

Jira

Confluence

Job description

Overview

IT Support Engineer – Southampton HQ. 4 On, 4 Off Working Pattern. We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 365, and predominantly Windows Desktops. The company delivers software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level.

Responsibilities

• Provide an IT help desk service for the company to obtain assistance with their IT issues.
• Identify areas for improvement.
• Support performance and other IT-related issues when they are called into the support desk team.
• Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs.

Knowledge, Skills and Experience

• Broad understanding of Infrastructure, specifically covering: systems management tools and platforms, remote access solutions, operational reporting tools and log management systems.
• Understanding of corporate systems including: email systems, preferably Office 365; collaboration solutions such as SharePoint, Jira and Confluence; telephony systems and their network implications.
• Proactive, pragmatic and extremely detail-oriented.

Preferred Skills (but not essential)

• Understanding of ITIL processes and the provision of IT support services.
• Microsoft Virtual Desktop.
• Understanding of SQL Databases.

You Should Apply If

• You care deeply about applying technology and processes to deliver smarter solutions.
• You are a reliable and structured professional and excel in a flat team structure where trust and integrity are the key foundation for everything we do.
• You are comfortable using direct language and speaking in a straightforward yet respectful manner to save people's time and simplify everyone’s workday.
• You love rolling up your sleeves to get it done.
• You are excited by what we’re doing.

What’s In It For You?

• The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience).
• A flat and collaborative team structure fueled by an exciting mix of people, welcoming both experienced professionals and tech-savvy dreamers who pave the way for new developments. Come as you are and be yourself.
• A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company's future is being shaped. We look for the brightest and smartest who tell us what to do.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy