IT Support Engineer

Akkodis; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the United Kingdom is seeking an experienced IT Support Analyst to join their growing platform support team. The role involves managing support requests, troubleshooting issues, and contributing to incident management processes. The ideal candidate should have demonstrable experience in support roles, familiarity with incident management tools, and a keen interest in technology. Knowledge of SQL and tools like Jira and Confluence is desirable. You'll play a key role in ensuring high-quality support and improving processes.

Qualifications

• Demonstratable experience within the support space.
• Experience with Incident Management tools and processes in Agile.
• Driven individual with keen interest in technology.

Responsibilities

• Manage support requests, issues, incidents, and defects.
• Input into root cause analysis and post-mortems.
• Troubleshoot and resolve first contact issues.

Skills

Support experience

Incident Management

SQL

Jira

Confluence

Job description

IT Support Analyst

Akkodis are currently working in partnership with a leading service provider who due to an exciting period of growth are looking to expand their platform support team and hire a number of experienced IT Support Analysts.

The Responsibilities

• Manage and take ownership of support request, issues, incidents, and defects across the platforms.
• Management of incidents across the platforms.
• Input into the root cause analysis and incident post-mortems off the back of service restoration.
• Troubleshooting and resolving issues and incident for first contact resolutions.
• Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system.
• Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes.

The Requirements

• Demonstratable experience within the support space
• Demonstratable experience within the Incident & Problem space.
• Demonstratable experience with Incident Management tools and processes across Agile spaces.
• A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage
• Desirable working knowledge of SQL
• Desirable experience with Jira / Confluence

If you are keen to join a growing business going through and exciting period of change, please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website