IT Support Engineer

Encord; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A growing AI infrastructure startup in London seeks an experienced IT Support Engineer to support users, manage devices, and maintain networks. With a focus on problem-solving and collaboration, the ideal candidate will thrive in a dynamic environment. This role offers competitive salary, equity, and opportunities for rapid career growth in a fast-paced setting.

Benefits

Competitive salary

Room to grow

25 days annual leave

Qualifications

• 3+ years of hands-on IT support or IT administration experience.
• Solid experience with macOS device management tools.
• Strong understanding of networking fundamentals.
• Experience with endpoint security solutions.
• Comfortable working in a fast-paced environment.

Responsibilities

• Set up and configure new user accounts and devices.
• Provide daily support for users with hardware and software issues.
• Maintain centralized Mac device management systems.
• Monitor and maintain internal office network systems.

Skills

macOS device management tools

networking fundamentals

endpoint security solutions

good communication skills

problem solving

Tools

HexNode

Kandji

Job description

About Encord

At Encord, we're building the AI infrastructure of the future. One of the biggest challenges AI companies face today is data quality. The success of any AI application relies heavily on the quality of its training data, yet for most teams, this crucial step is both the most costly and time-consuming. We’re here to change that.

As former computer scientists, physicists, and quants, we’ve experienced firsthand how a lack of tools to prepare quality training data impedes progress in building AI. We believe AI is at a stage similar to the early days of computing or the internet—where the potential is clear, but the surrounding tools and processes are still catching up. That's why we started Encord.

We are a talented and ambitious team of 100+, working at the cutting edge of computer vision and deep learning. Backed by $30M in Series B funding from top investors like CRV and Y Combinator, we’re one of the fastest-growing companies in our space. We have big plans ahead and are looking to expand our Engineering team to help us in building a better product for our customers.

Who We Are Looking For

We are looking for an experienced and proactive IT Support Engineer to join our fast-paced team. You will be responsible for supporting users, managing devices, maintaining networks, and ensuring smooth day-to-day IT operations. This role is ideal for someone who enjoys solving problems, working collaboratively, and is eager to grow within a dynamic work environment.

What To Expect

User Onboarding & Support

• Set up and configure new user accounts, devices, and software
• Guide new employees through device setup and software onboarding
• Provide daily support for users with hardware and software issues
• Offer clear, efficient troubleshooting guidance

Device & Endpoint Management

• Maintain centralized Mac device management systems (e.g., HexNode, Kandji)
• Deploy and enforce IT policies across all devices
• Manage and monitor security tools (e.g., antivirus, endpoint protection)
• Network Maintenance
• Monitor and maintain internal office network systems (Wi-Fi, VPN, LAN)
• Troubleshoot and resolve network connectivity issues

Inventory & Asset Management

• Keep accurate records of IT assets, including tracking and lifecycle management
• Procure new hardware/software and manage stock levels efficiently
• Vendor Management & IT Process Improvement
• Coordinate with hardware/software vendors and service providers
• Support ongoing improvement of IT operations and documentation

About You

• 3+ years of hands-on IT support or IT administration experience
• Solid experience with macOS device management tools (e.g., HexNode, Kandji)
• Strong understanding of networking fundamentals (Wi-Fi, VPN, LAN)
• Experience with endpoint security solutions
• Good communication skills with the ability to support users across technical skill levels
• Comfortable working in a fast-paced environment and managing multiple priorities
• Proactive, detail-oriented, and solutions-driven mindset

We encourage people from all backgrounds, cultures and skill levels to apply. It is okay to not meet all requirements listed as we are looking for individuals who are passionate, eager to learn.

What We Offer

• Competitive salary, commission and equity in a hyper growth business.
• Strong in-person culture
• Room to grow into anything you choose to — a year ago we were 50 people, now we're 100+. We'll be growing insanely fast over the next 24 months and you'll have all the opportunities for growth as you can handle.
• 25 days annual leave a year + public holidays.

Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, agriculture and many more.

Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields.