IT Support Engineer

Reed; Altrincham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services provider in the United Kingdom is seeking an IT Support Technician. In this role, you will provide 1st and 2nd line support, troubleshoot various IT issues, and assist with cloud technologies. Ideal candidates will demonstrate strong IT and customer service skills and have a driving license for site visits. Training and development opportunities are available.

Qualifications

• Demonstrate proven IT skills.
• Experience working to KPIs and SLAs.
• Solid knowledge of Windows OS and desktop support.
• Familiarity with cloud technologies (Azure is a plus).
• Security awareness and understanding of best practices.

Responsibilities

• Provide proactive 1st/2nd line support across multiple platforms.
• Troubleshoot hardware, software, and network issues.
• Administer Microsoft Intune and Office 365.
• Assist with IT projects and system improvements.
• Maintain accurate records in the ITSM tool.

Skills

Proven IT skills

Customer service skills

Strong communication skills

Understanding of best practices

Analytical mindset

Experience with cloud technologies

Tools

Microsoft Intune

Apple Business Manager

Office 365

Job description

As an IT Support Technician, you’ll be providing 1st and 2nd line support to end users and working on business platforms. You’ll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies.You’ll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We’ll support you with training and development to help you succeed and grow.

Let's take a look at your day to day tasks

• Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems
• Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms
• Administer Microsoft Intune, Apple Business Manager, and Office 365
• Support server and network troubleshooting
• Assist with IT projects and system improvements
• Maintain accurate records in the ITSM tool
• Occasionally visit other sites (full UK driving licence required)

What attributes do I need

• Demonstrate provenIT skills.
• Strong customer service and communication skills
• Experience working to KPIs and SLAs
• Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage
• Familiarity with cloud technologies (Azure is a plus)
• Security awareness and understanding of best practices
• Analytical mindset and ability to make sound decisions under pressure
• Flexible and adaptable in a fast-paced environment