IT Support Consultant

Jas Gujral; City Of London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading IT consultancy in the City of London seeks an experienced IT Support Consultant to deliver excellent IT support and implement projects according to business requirements. Candidates should have strong M365 experience, project management skills, and proficiency in English and Japanese. The salary for this position is approximately £50K – £60K.

Qualifications

• 5+ years of IT experience in a corporate environment.
• 1-3 years of system development and maintenance experience.
• Strong English and Japanese communication skills.

Responsibilities

• Provide IT support and services for customers.
• Promote RPA services and new technologies.
• Manage IT partners/vendors related to projects.

Skills

M365 application knowledge

System development knowledge

IT Vendors management

Customer support experience

Japanese language skills

UX and DX project experience

Power Platform development

Azure knowledge

UiPath RPA experience

Tools

MS Excel Macro/VBA

MS Access

Job description

Overview

IT Support Consultant

As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements.

You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy.

Responsibilities

• Provide a range of IT services for our customer
• Promoting MS Office365, RPA services and new technology to our customer by verifying each technology
• IT Partners/Vendors Management related to those projects
• Activities related to customer’s IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials)
• Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects.

Key Responsibilities

• UX/DX support and RPA services
  • Respond to general IT/DX related requests collaborating with other team members
  • Understand a customer’s IT/DX needs and clarify customer’s system and DX requirements
  • Collaborate with customers to identify the scope of a project, timelines, and resources
  • Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle
  • Assist in testing including UAT and validating Proof-Of-Concepts
  • Provide support services for system maintenance collaborating with other team members
  • Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
  • Communicate and coordinate with the users/stakeholders in each office (in English/Japanese)

Skills / Knowledge

Technical

• Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams
• Basic system development and operational knowledge (Experiences in system design and maintenance)
• IT Vendors or Partners management experiences (IT Vendors control and negotiation skills)
• Customer support / user support experiences
• Preferred experience with Japanese companies
• Preferred experience with UX and DX (Digital Transformation) technical projects
• Preferred experience with Power Platform development, Azure
• Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required)

Communication

• Candidate needs to have strong interpersonal communication skills
• Adoptability to work in a fast-changing environment
• Strong written and verbal communication skills
• Proficient in English & Japanese language skills (Reading/Writing/Speaking)
• User facing support skills
• Self-motivated and an innovative mindset

Experience

• Must have 5+ years IT experience in a corporate environment
• Preferably 1 -3 years experiences of System Development and Maintenance

The Client Company is based in City of London.

The salary for this position is circa £50K – £60K.

Please note that the Client does NOT provide sponsorship – so you must have the right to work in the UK.

Do send your CV to us in Word format along with your salary and notice period.