IT Support Assistant - REF 1002

Interface Recruitment UK; Selby; On-site; GBP 24,000 - 30,000; Full time

Job summary

A recruitment agency is seeking an IT Support professional to provide hands-on technical support within the business. The role involves troubleshooting hardware issues, assisting project managers, and managing IT assets. Ideal candidates will have experience in IT support and knowledge of Microsoft 365. Strong communication skills and the ability to work under pressure are essential.

Qualifications

• IT Systems/ Support experience required.
• Good knowledge of Microsoft 365 premium office suite essential.
• Understanding of Active Directory Users & Groups needed.

Responsibilities

• Provide hands-on, first line IT support to the business.
• Troubleshoot hardware issues including desktops and laptops.
• Assist project managers with the delivery of new systems.

Skills

IT Systems/ Support experience

Good knowledge of Microsoft 365 premium office suite

Knowledge of Active Directory Users & Groups

Basic network comprehension of TCP/IP & DNS

Tools

Microsoft 365 Admin Centre

Microsoft Dynamics Business Central

Microsoft Teams

Microsoft Excel

Power BI

Job description

To provide hands on, first line IT Support to the Business and liaise with third party managed IT Support Providers where necessary.

Responsibilities

• Provide hands on, first line IT support to the business and liaise with third party managed IT support providers when necessary.
• Ability to troubleshoot hardware issues (desktops, laptops, printers & mobiles).
• Provide support to IT Hardware within the business, working alongside our IT and Operations Project Managers.
• Liaising with and escalating issues to third party software vendors and support partners to provide successful and timely resolutions.
• Performing setup, deployment & IT equipment provision to staff.
• Occasional hardware maintenance of PCs and printers.
• IT procurement & maintaining IT asset records.
• To assist and support the Project Managers with the delivery of new systems and technological enhancements.
• Opportunity to support data management, control and reporting.

Essential Skills / Qualifications

• IT Systems/ Support experience
• Good knowledge of Microsoft 365 premium office suite
• Knowledge of Active Directory Users & Groups
• Basic network comprehension of TCP/IP & DNS

Desirable

• Microsoft 365 Admin Centre experience
• Microsoft Dynamics Business Central & Mobile Nav
• Microsoft Teams & SharePoint admin
• Microsoft Excel / Power BI

Soft skills

• Excellent communication skills, written and verbal
• Ability to work with all levels of staff
• Proactive self-starter focused on system improvement
• Strong planning and organizational skills
• Able to work as a team and independently
• Ability to work calmly under pressure to tight deadlines
• Flexible and adaptable