IT Support Apprentice

South Western News UK; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading rail operator in Southampton is seeking an IT support intern to assist in resolving technical issues and support project management tasks. The role requires communication with various staff levels, understanding of IT within business contexts, and knowledge of Microsoft Office. Key benefits include free travel on company services and a strong focus on inclusivity in the workplace.

Benefits

Free duty and leisure travel on SWR services

75% discount on many other train operating companies

Excellent pension scheme

Full training and support with development

Qualifications

• Ability to communicate with all levels of colleagues and external contractors.
• Understanding of the principles of cyber security.
• Understanding of the principles of networking.

Responsibilities

• Attendance at sites to investigate and support the resolution of technical issues.
• Support telecom activities building and deploying mobile devices.
• Work with project management activities of IT projects.

Skills

Communication

Understanding of IT in a business context

Knowledge of Microsoft Office applications

Education

Predicted/achieved Grade C/4 or above in English and Maths or Level 2 Functional Skills

Tools

Computer literacy

Job description

Overview

Please note you will need to be aged 16–18 on 1 September 2026 to be considered for this opportunity.

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

To develop an all-round awareness of IT and the way the IT function supports the SWR business processes and goals.

Responsibilities

• Attendance at sites to investigate and support the resolution of technical issues
• Supporting the Telecoms activities building and deploying mobile devices.
• Working with project management activities of IT projects.
• Supporting the technical licensing requirements.
• Assisting the IT Security team improving the SWR IT security position, including compliance monitoring, investigation of issues, reporting and developing IT Security policy and process.
• Helping the IT Infrastructure team to build and maintain servers both on premise and cloud

You'll need to have

• Ability to communicate with all levels of colleagues and external contractors
• An understanding of IT within a business context and knowledge Microsoft Office applications

Desirable

• Predicted or achieved Grade C/4 or above in English and Maths, or Level 2 Functional Skills.
• Good computer literacy
• Understanding of the principles of cyber security
• Understanding of the principles of networking

Location

Overline House is conveniently situated overlooking Southampton Central Station and is easily accessible by public transport. The station is very local to West Quay, a hub for retailers and restaurants, and provides an excellent link between London, Coastal areas and the Isle of Wight.

Working pattern

Working an average of 37 hours per week over 5 days

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, please contact us for a fair and equal process. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.