IT Support Apprentice

Baltic Apprenticeships; Cockernhoe; On-site; GBP 14,000 - 17,000; Full time

Job summary

A forward-thinking education technology company in the UK is offering an IT Support Apprentice position where you will gain hands-on experience and technical skills. In this role, you will provide helpdesk support, perform hardware repairs, and assist with installations. Additionally, you will receive training in essential IT skills, including Azure Fundamentals. Benefits include a salary of £14,772, 23 days holiday, and private healthcare. This role is perfect for individuals with a keen interest in technology and excellent communication skills.

Benefits

Private healthcare

Pension contributions

Employee assistance programme

Life assurance

Mileage allowance

Structured training and progression plan

Qualifications

• Full UK Drivers Licence and access to own car.
• Experience in hardware repair or troubleshooting is a bonus.
• Familiarity with Microsoft Windows and Office.

Responsibilities

• Respond to remote helpdesk requests.
• Log, track, and resolve support calls.
• Carry out hardware and software repairs.
• Install and configure hardware and software.
• Maintain detailed network documentation.
• Support project needs by sourcing IT equipment.
• Attend on-site visits to assist schools.

Skills

Interest in IT and problem-solving

Experience in building a PC

Confident communication skills

Team-oriented mindset

Customer-first approach

Job description

Ready to turn your passion for tech into a thriving career? Partnership Education is offering an incredible opportunity to become an IT Support Apprentice, where you’ll gain hands‑on experience while building real‑world skills through cutting‑edge training.

From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication and sharpening your people skills in Customer Service Fundamentals, this role is your fast‑track entry into the IT industry.

Join a forward‑thinking company dedicated to transforming education through tech, and take the first step towards a future‑proof career in IT support.

Why Partnership Education?

Partnership Education is a trusted name in delivering innovative IT solutions to schools and educational institutions. As an apprentice, you’ll work alongside a skilled and supportive team that’s passionate about empowering educators and students through reliable, future‑ready technology.

What You’ll Be Doing

• Respond to remote helpdesk requests with timely and effective technical support
• Log, track, and resolve support calls efficiently
• Carry out hardware and software repairs in a fully‑equipped workshop
• Install and configure hardware and software across client sites
• Maintain detailed network documentation and reports
• Support project needs by sourcing IT equipment
• Attend on‑site visits to assist schools directly

You’ll receive full training and mentorship from both your workplace and the expert team at Baltic.

Salary, Hours & Benefits

• £14,772 annual salary
• 37.5 hours per week, Monday to Friday, 9am‑5pm
• 23 days holiday
• Private healthcare
• Pension contributions
• Employee assistance programme
• Life assurance
• Mileage allowance
• 45p per mile for travel outside your regular commute
• Structured training and progression plan within the company
• Potential of an annual bonus!

What We’re Looking For

• A keen interest in IT and problem‑solving
• Experience building a PC
• Full UK Drivers Licence and access to own car
• Experience in hardware repair or troubleshooting is a bonus
• Confident communication skills and a team‑oriented mindset
• Familiarity with Microsoft Windows and Office
• A customer‑first approach with strong interpersonal skills
• Self‑motivation and a proactive attitude>

Your Training with Baltic

• AZ‑900 Azure Fundamentals – a foundational cloud computing certification
• Confident Communication – develop self‑awareness, body language, and digital presence
• Customer Service Fundamentals – learn how to understand user needs, resolve conflict, and build professional relationships

Ready to Apply?

Click Apply and send us your CV! Once received, you’ll be invited to a friendly chat with our recruitment team, followed by a formal interview with the employer if shortlisted.

Eligibility

You must have the right to work in the UK and hold valid residency status.