IT Support Apprentice

Lifetime Training; Bishop's Stortford; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading training provider is seeking a motivated individual for an IT support role in Bishop's Stortford. The position involves managing customer IT incidents, troubleshooting hardware and software issues, and providing exceptional customer service. Ideal for those starting their career in IT, this role offers dynamic challenges in a fast-paced environment.

Qualifications

• Ability to manage calls and liaise effectively with customers and suppliers.
• Familiarity with recording requests in tracking systems.
• Capability to handle and escalate incidents when necessary.

Responsibilities

• Manage calls and liaise with customers and suppliers.
• Record all requests in the internal tracking system.
• Handle and address incidents reported by users.

Skills

Customer service

Incident management

Technical troubleshooting

Communication

Job description

Overview

As part of the technical support team, you will work alongside colleagues responding to IT incidents reporting by our customers. This is a customer facing role and no two days are the same. The IT support desk is a busy and fast paced environment and ideal for any person looking to start their career in IT. Reported IT incidents can cover software, hardware, network and cloud technologies.

Responsibilities

• Managing Calls and liaising with customers and suppliers.
• Recording all their requests in the internal tracking system
• Handling incidents reported by users and when needed addressing them or escalating within the department
• Following up incident solving and updating documentation
• Informing users through alerts and communication
• Remote installation of Computer and network hardware and software
• Assist with day to day running of the department
• Setting up of technical equipment and technical fault diagnosis
• Setup of computer hardware to customers requirements
• Daily and weekly checks