IT Support Analyst — Grow with a Dynamic, Fast-Growing Team

ITAC Solutions; Birmingham; On-site; GBP 33,000 - 49,000; Full time

Job summary

A growing IT services provider in Birmingham is seeking a Help Desk Support professional to join their dynamic team. The role focuses on providing IT support, troubleshooting Windows issues, and assisting with onboarding new staff. The ideal candidate should have over 2 years of IT support experience and strong interpersonal skills. This position offers a competitive salary range between $45,000 and $65,000, along with opportunities for hands-on IT experience in a supportive environment.

Benefits

Exceptional internal culture

Learning opportunities

Hands-on IT experience

Collaborative environment

Qualifications

• 2+ years of relevant experience in an IT support role or similar.
• Experience supporting Microsoft products.
• Positive, approachable presence with excellent interpersonal skills.

Responsibilities

• Providing basic IT support to staff, including troubleshooting Windows issues.
• Assisting with onboarding new staff by setting up laptops.
• Updating documentation and performing occasional data entry tasks.
• Managing and shipping equipment as needed.
• Ensuring under‑desk wiring is organized and efficient.

Skills

Troubleshooting Windows issues

Interpersonal skills

Desire to learn

Job description

A growing IT services provider in Birmingham is seeking a Help Desk Support professional to join their dynamic team. The role focuses on providing IT support, troubleshooting Windows issues, and assisting with onboarding new staff. The ideal candidate should have over 2 years of IT support experience and strong interpersonal skills. This position offers a competitive salary range between $45,000 and $65,000, along with opportunities for hands-on IT experience in a supportive environment.