IT Support Analyst: Elevate End-User Experience

Citco GSGS; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global financial services provider in Greater London is looking for an IT Support Analyst. This role involves providing IT infrastructure support, diagnosing and resolving incidents, and ensuring excellent customer service. The ideal candidate will have at least 3 years of relevant experience and strong communication skills. Opportunities for professional development and a competitive salary package are provided. Join a renowned team and excel in your career within a supportive environment.

Benefits

Competitive salary

Opportunities for personal and professional career development

Educational support

Qualifications

• 3+ years of experience in a similar role.
• Demonstrated understanding of ITIL and Change Management.
• Experience in ensuring compliance with industry and local government standards.

Responsibilities

• Diagnose and resolve software and hardware incidents.
• Take ownership of issues and perform incident analysis.
• Record, update, and document incidents in the Service Desk.

Skills

Excellent communication and interpersonal skills

Demonstrated analytical and problem management skills

Ability to manage multiple assignments simultaneously

Education

Bachelor's degree or technical qualification relevant to the position

Job description

A global financial services provider in Greater London is looking for an IT Support Analyst. This role involves providing IT infrastructure support, diagnosing and resolving incidents, and ensuring excellent customer service. The ideal candidate will have at least 3 years of relevant experience and strong communication skills. Opportunities for professional development and a competitive salary package are provided. Join a renowned team and excel in your career within a supportive environment.