IT Support Analyst (1st / 2nd line)

Beijing Genolab LTD; Fareham; On-site; GBP 30,000; Full time

Job summary

A leading healthcare organization in Fareham is seeking an IT Support Analyst to join their technical support team. You will be responsible for providing both remote and on-site support, managing technical issues, and collaborating with IT leadership. The ideal candidate should have at least 12 months of experience supporting IT systems and be proficient in Microsoft Azure and 365. Competitive salary at £30,000 per annum.

Qualifications

• 12 months+ experience providing 1st/2nd line support.
• Knowledge of Microsoft Azure and Microsoft 365 tools.
• Understanding of networking protocols.

Responsibilities

• Provide remote and on-site support for IT systems.
• Troubleshoot complex IT issues with leadership.
• Enhance user experience by reducing downtime.

Skills

1st/2nd line support experience

Microsoft Azure knowledge

Microsoft 365 support

Networking understanding

Familiarity with remote support tools

Job description

Overview

IT Support Analyst (1st / 2nd Line) Fareham - £30,000. A leading healthcare organisation has a requirement for an IT Support Analyst to join their technical support team to provide support across hardware, software and networks.

Responsibilities

The role will be responsible for dealing with technical issues and supporting the smooth operation of IT systems across the business, by providing remote and on-site support to colleagues. You will provide 1st and 2nd line support and work with IT leadership to troubleshoot complex problems and help maintain a high standard of service delivery. The team play a key role in reducing downtime and enhancing user experience.

Requirements

• 12 months+ experience providing 1st/2nd line support
• Knowledge of Microsoft Azure
• Expertise with Microsoft 365, including user support for Outlook, Teams, OneDrive, SharePoint, and Excel
• An understanding of networking (including Active Directory, DNS, DHCP etc.)
• Familiar with remote support tools