IT Support Analyst

The Crosby & Frey Team of Keller Williams Eugene & Springfield; West Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading waste management company in West Midlands is seeking an IT Support Analyst to provide crucial support in a dynamic environment. This entry-level role emphasizes customer service and technical skills in Microsoft technologies. You will resolve incidents, manage requests, and engage with internal teams to enhance service delivery. The company offers comprehensive benefits and a commitment to career development in a forward-thinking workplace.

Benefits

Pension scheme

Cycle to Work scheme

Gym membership discounts

Enhanced maternity/paternity leave

Qualifications

• Experience with ITIL-aligned IT Service Management.
• Ability to resolve incidents and deliver excellent customer service.
• Knowledge of Microsoft technologies and systems.

Responsibilities

• Deliver end-user requests and resolve incidents.
• Support internal customers through various channels.
• Manage your own workload efficiently.

Skills

Microsoft Cloud (Azure, Entra ID, Intune)

Active Directory

Windows

DNS

Customer Service

Job description

At Reconomy Connect, we are changing the way the world thinks about waste. By bringing together several of Reconomys market‑leading brands and specialist services, we are leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals – while driving real change.

The Head Office of the Recycling Loop, in Telford, joins over 300 colleagues who are all working toward one shared goal: a world without waste.

Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

Why Join Us?

• Community: We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

Be Part of Something Bigger – Whether you're starting your career or looking to take the next step, Reconomy Connect in Telford offers a dynamic, inclusive, and forward‑thinking workplace where your ideas matter and your work makes a difference.

About The Role

As an IT Support Analyst, you will be a key member of a worldwide Service Delivery team responsible for delivering end‑user requests, resolving incidents, maintaining systems and implementing projects. Working within an ITIL‑aligned IT Service Management (ITSM) platform you will support internal customers and colleagues through tickets, phone calls, remote sessions, and in person. Periodically you may be required to attend secondary sites to deliver on‑site support.

The core technologies for this role are Microsoft Cloud (Azure, Entra ID, Intune, Outlook, SharePoint, Teams) and Microsoft on‑premises Server, Windows, Active Directory, DNS, etc. Working alongside a wide range of teams with diverse technical expertise, this role offers scope for development and progression.

As part of a successful, growing company with a significant investment in technology, you will have the opportunity to advance your skills and abilities through experience and training. We look for people who want to develop their careers, are eager to perform their day jobs to a high standard, and get involved with new projects and assignments where possible.

Service Delivery

• Resolve assigned incidents within SLA; engaging with third‑parties and colleagues as required.
• Add commentary and record working time on tickets (incidents, requests, and changes) with a view to keep both customers (end‑users) and colleagues informed.
• Participate in resolver groups, developing your own knowledge and experience.
• Contribute to the knowledge base, adding undocumented fixes and processes.
• Be a friendly and understanding point of contact to end‑users who are experiencing problems, delivering a positive experience.
• Support IT Helpdesk Analysts with their triaging of incidents and requests, ensuring adequate information is present.
• Manage your own workload.

Technology SME

• Grow your knowledge of technology stacks and become a subject matter expert.
• Undertake advanced system administration tasks, including complex troubleshooting of interdependent systems.
• Support your colleagues and share knowledge with the team.
• Support the operation and re‑platforming of legacy applications.

Infrastructure

• Setup and relocate end‑user equipment on site.
• Configure and troubleshoot meeting room and office equipment.
• Support end‑user business‑owned mobile devices, peripherals and printers (small and MFP).

What We Offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses.
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
• Family‑friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
• Community engagement: Volunteer days and collaboration with local charities.
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
• Employee voice: Regular My Voice surveys and follow‑up check‑ins to drive meaningful change.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology