IT Support Analyst

Proactive.IT Appointments; Lichfield; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading IT support firm in the UK is urgently seeking an experienced IT Support Analyst to join their Technical Infrastructure team in Lichfield. This role involves providing high-quality End User Support and troubleshooting technology-related issues. Candidates should have a minimum of 5 years of relevant experience, strong skills in Windows and Microsoft 365, and the ability to work independently. The position offers a competitive salary with a comprehensive benefits package, including medical cover and flexible working options.

Benefits

Annual leave

Pension scheme

Work from home options

Medical cover

Discretionary bonus

Qualifications

• Minimum 5 years’ experience in IT Support, Systems Administration, or Field Services.
• Strong troubleshooting skills across desktop, applications, devices, and networks.
• Experience administering Windows, Microsoft 365, and Active Directory.

Responsibilities

• Act as the primary point of contact for end user desktop and device issues.
• Deliver high-quality End User Support (EUS) and Field Services.
• Ensure reliable, secure, and productive technology for all staff.

Skills

IT Support experience

Troubleshooting skills

Independent work

Communication skills

Windows administration

Active Directory

Tools

Microsoft 365

Job description

11348SJR

£35k – 40k per year + Bonus + Brilliant Benefits

IT Support Analyst

Our client is urgently looking for an experienced IT Support Analyst to join their team based in Lichfield on a permanent basis.

You will be a key member of the Technical Infrastructure team and the primary point of contact for all end user desktop, device, and access-related issues across the business. This role delivers high-quality End User Support (EUS), Field Services, onboarding / offboarding, and technical troubleshooting to ensure that all staff have reliable, secure, and productive technology.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, 1 day to work from home each week, your own kit, medical cover, discretionary bonus and many, many more perks!

Key Skills

• Minimum 5 years’ experience in IT Support, Systems Administration, or Field Services
• Strong troubleshooting skills across desktop, applications, devices, and networks
• Prior experience working as a primary support contact or senior escalation point
• Experience administering Windows, Microsoft 365, and Active Directory
• Ability to work independently, manage priorities, and own issues end-to-end
• Excellent communication and stakeholder-service skills
• Experience working with distributed or global teams

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation