IT Support Analyst

Amtis Professional Ltd; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic IT services company is seeking an IT Support Technician to provide hands-on 1st and 2nd line support in a fast-paced environment. You will manage user accounts, troubleshoot hardware and software issues, and maintain local infrastructure. The ideal candidate possesses strong communication skills, experience in Windows environments, and a proactive attitude. This role offers a competitive salary and opportunities for growth within the company. If you enjoy solving problems and taking ownership, we want to hear from you.

Benefits

Competitive base salary

Opportunities for growth

Ownership of IT support function

Qualifications

• Proven experience in IT support.
• Familiarity with endpoint management tools.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Provide hands-on 1st and 2nd line support.
• Manage user accounts and permissions in Microsoft 365.
• Support local infrastructure and ensure connectivity.

Skills

1st/2nd line support experience

Windows 10/11 support

Microsoft 365 (Exchange Online, Teams)

Basic networking knowledge (TCP/IP, DNS)

Strong people skills

Tools

Intune

SQL/Postgres

PHP

Job description

IT Support Technician.

The company operates a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential to daily operations.

The IT Support Engineer will be the primary on-site IT contact, providing hands-on 1st and 2nd line support to office staff and drivers. This is a broad, practical role suited to an experienced support engineer who enjoys ownership, variety, and working closely with non-technical users in an SME environment. You will support approximately 70 on-site users plus mobile drivers, managing everything from Microsoft 365 and endpoint devices to site infrastructure and onboarding. The role blends day-to-day support with opportunities to improve systems, processes, and automation over time.

Key Responsibilities

User Support (1st / 2nd Line)

• Act as the first point of contact for all IT issues on-site (approx. 70 active users, plus drivers)
• Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking
• Support remote/home workers, including VPN and connectivity issues
• Escalate more complex issues where appropriate, while owning them through to resolution

Microsoft 365 & Endpoint Management

• Provision and deprovision users in Microsoft 365 (mailboxes, Teams, groups, permissions)
• Build and deploy devices using Intune/Autopilot (or similar)
• Maintain accurate records of devices, licenses, and user access
• Help enforce basic IT policies and standards (passwords, access, security best practice)

Hardware, Phones & Site Infrastructure

• Build, configure, and repair PCs and small form-factor devices (e.g. diagnose PSU failures, swaps, etc.)
• Manage stock of spare PCs, monitors, peripherals, and mobile phones to reduce firefighting
• Set up and manage mobile phones for drivers and staff (provisioning, swap-outs, basic MDM tasks)
• Support and maintain local infrastructure such as: o Office Wi-Fi, switches, cabling (basic patching and checks) o Security cameras, gate/access systems, and related IT-connected kit o Generator monitoring hardware (basic IT side only)

Onboarding / Offboarding & Admin

• Own the IT part of the starter/mover/leaver process: o Prepare and issue equipment, accounts, and access for new starters o Arrange gate IDs, PIN codes, and any other site access requirements o Recover and reset equipment and access for leavers
• Keep documentation, asset lists, and simple process guides up to date
• Identify recurring issues and propose practical improvements to reduce repeat incidents

Projects & Development Exposure (Desirable / Growth Area)

• Support small IT projects (rollouts, upgrades, process improvements)
• Over time, potential to get involved with: o Our in-house CRM and mobile driver app o Scripting/automation and light development work
• Tech stack exposure may include: Delphi/Pascal, PHP, SQL/Postgres (experience is a bonus, not essential)

Essentials

• Solid 1st/2nd line support experience in a Windows environment
• Good working knowledge of: o Windows 10/11 desktop support o Microsoft 365 (Exchange Online, Teams, basic admin) o Basic networking (TCP/IP, DNS, DHCP, VPN concepts) o Printers, Wi-Fi, and general office connectivity issues
• Comfortable building and troubleshooting PCs and laptops (hardware swaps, diagnostics)
• Strong people skills able to support everyone from drivers to directors with patience and clear communication
• Organised, proactive, and happy to put structure around kit, stock, and processes (not just firefighting)
• Comfortable working largely on your own on-site and taking ownership of your workload
• Full UK driving licence and access to a car (site is not well served by public transport; occasional trips to other branches such as Atherstone and Hastings)

Desirable

• Experience with Intune, Autopilot, or similar endpoint management tools
• Exposure to SQL (e.g. Postgres or other relational databases)
• Any experience with scripting or development (e.g. PHP, Delphi/Pascal, PowerShell, etc.)
• Experience in an SME environment where you ve had to be a true all-rounder
• Exposure to CCTV, access control, or other site-based IT systems

What We Offer

• Competitive base salary & benefits
• Opportunity to take real ownership of the IT support function on-site
• Varied, non-boring role with a mix of day-to-day support and longer-term improvements
• Scope to grow into more project and development work if that interests you
• Competitive salary (dependent on experience) and the chance to shape the role as we grow

If you re a capable, people-focused all-rounder who enjoys solving problems, putting structure in place, and wants a role you can really make your own, we d like to hear from you.