IT Supplier Manager

Zurich; Greater London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading global insurance provider is seeking an experienced IT Supplier Manager to join their Procurement and Supply Chain Management team. This role involves managing relationships with strategic IT suppliers and ensuring compliance with agreements, driving improvement initiatives, and supporting contract negotiations. The ideal candidate has strong problem-solving skills, relevant IT qualifications, and experience in supplier management within regulated environments. This position offers hybrid working and a competitive salary package.

Benefits

12% non-contributory pension scheme

Annual company bonus

Private medical insurance

Holiday buy/sell options

Qualifications

• Broad experience in supplier and contract management.
• Experience in regulated environments.
• Strong attention to detail and ability to meet deadlines.

Responsibilities

• Build and maintain relationships with suppliers and stakeholders.
• Monitor compliance of suppliers with agreements.
• Manage service improvement initiatives.

Skills

ITIL qualifications

IT background

Third-party supplier management

Effective problem solving

Meeting management skills

Communication and negotiation skills

Commercial knowledge

Interpersonal and networking skills

Delivery focus

Job description

Working hours

This role is available on a part-time, job-share or full-time basis.

Salary

Competitive salary and benefit package.

Location

Swindon, Whiteley (Fareham) or London, hybrid working.

Closing date for applications

16th January 2026

The opportunity

You’ll be joining the IT Procurement and Supply Chain Management team in the fast-paced UK Operations. You will lead and monitor the relationship, ongoing performance and contractual commitments of our IT Suppliers. Adding value through your existing experience gained within an IT environment to contribute to the development of reporting, contracts, policies and procedures, and alignment to regulatory requirements in ensuring the delivery of business‑aligned services.

You’ll manage some of our Strategic Tier‑1 IT suppliers and contracts, brokering relationships that will require a holistic view, across multiple projects, and multiple contracts both locally and globally. You will lead on contract change and negotiations and take a more focused view of our relationship with a supplier, looking specifically at requirements and details needed for particular engagements.

You’ll constantly look at mitigating risk, cost management and driving value from our outsourced arrangements, as well as stakeholder management – your chance to really demonstrate your passion for customer focus and continuous improvement.

We need someone who is organised, proactive and comfortable developing and maintaining a range of internal relationships across all areas of the business, including senior and executive management, external relationships with outsourced partners and business‑to‑business relationships with suppliers.

Many employees work flexibly in a variety of ways, including part‑time, flexible hours, job share, working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full‑time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Effectively build and maintain relationships with suppliers and key stakeholders.
• Monitor and drive compliance of suppliers with obligations within the agreement and alignment to regulatory requirements.
• Monitor the delivery of suppliers against the appropriate level of commitment in the agreement.
• Manage and initiate service improvement initiatives to track and address failures against contractual commitments, ensuring remediation plans exist.
• Act as a contract advisor and support/lead on contract negotiations, change management, new IT contracting or termination and supplier onboarding.
• Act as an escalation point for contractual queries or disputes.
• Propose amendments to the contract as necessary to meet the organisation's evolving business needs.
• Work with UK Operations and the wider Zurich organisation to deliver business‑aligned services.
• Communicate with stakeholders to set expectations and manage perceptions about sourced services and the sourcing strategy.

What are we looking for?

You have a broad range of experience gained in a service management environment, procurement or contract management, high commercial acumen and delivery focus. You may have worked within a regulated environment and understand the intricacies of managing suppliers and contracts within the guidelines and frameworks laid out. What really matters is that you are highly motivated with a drive and ability to succeed at any task.

Absolute detail orientation, clear briefing, balance priorities in a fluid environment, meet tight deadlines, sharp attention to process, quality. Team player, flex approach, get the best out of everyone.

It will come with great autonomy. You won’t be alone. We have a great team within Procurement and Supply Chain Management who you’ll be able to draw on for support.

Your skills and experience

• Relevant professional IT qualifications (ITIL).
• IT background essential.
• Experience managing third‑party suppliers and contracts in a regulated environment desirable.
• Effective problem solver, ability to quickly assess technical escalations.
• Strong and effective meeting management skills essential.
• High level of communication influencing and negotiation skills, coupled with an ability to build relationships at all levels of the organisation both internally and externally.
• High level of commercial knowledge with sound business acumen.
• Good interpersonal and networking skills, and highly articulate team player.
• Strong delivery focus with an ability to help others get on board quickly with changing priorities.

What will you get in return?

Wide range of employee benefits so our people can choose what fits them. Benefits include 12% defined non‑contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

As an inclusive employer we want all candidates to feel comfortable and be able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are

At Zurich we aspire to be the most responsible and impactful business in the world and the best global insurer. We’re creating a brighter future for customers, people and the planet.

With over 55,000 employees in more than 170 countries you’ll feel the support of being part of a strong and stable company.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

Our Culture

Strong sense of community, passion for diversity and inclusion. We want people to bring the whole of themselves to work and ensure everyone feels welcome, regardless of background, beliefs or culture.

We put real importance on people’s wellbeing. We offer comprehensive training, development and volunteering opportunities.

Supported by the Zurich Community Trust, we’ve awarded grants and volunteered time to deserving causes valued at over £90 million.

So make a difference

Be challenged, inspired, supported. Work for us.