IT Specialist

ivolve care & support; Chesterfield; Remote; GBP 34,000 - 40,000; Full time

Job summary

A leading care and support provider is looking for an EUC Platform Specialist to enhance IT infrastructure and manage cybersecurity. The ideal candidate has experience in cyber incident management and M365 administration. This role offers a salary of up to £40,000 per annum, 25 days of annual leave, and additional benefits including training and support for career development.

Benefits

25 days annual leave + bank holidays

Birthday off with pay

£300 refer a friend scheme

Training and development opportunities

Qualifications

• Proven experience in cyber incident management and IT infrastructure.
• Strong home infrastructure setup for effective remote work.
• Ability to provide advanced troubleshooting and problem resolution.

Responsibilities

• Oversee and enhance cybersecurity and IT infrastructure.
• Manage cyber incidents and improve system performance.
• Implement enhancements across the M365 EUC Platform.

Skills

Cyber incident management

IT infrastructure management

Analytical skills

M365 administration

PowerShell scripting

Vendor collaboration

Communication skills

Education

Recognised MCS qualifications (MD-102, MS-102, SC-300)

Tools

Intune

Azure AD (Entra)

Defender

Microsoft Migration tools (Quest, SkyKick, AvePoint)

Job description

Job Title: EUC Platform Specialist

Location: Remote

Salary: Up to £40,000 Per Annum

Who We Are

We’re one of the largest adult social care providers in the UK today – and we plan to keep growing and benefiting more lives. Our support is dynamic, person‑centred and fulfilling, so people can enjoy a flourishing life. We deliver care and support with energy, passion and positivity.

We’re very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024 & 2025’.

Role Overview

Reporting to the Technical Delivery Manager, you’ll be responsible for overseeing and enhancing our cybersecurity and IT infrastructure. You’ll manage cyber incidents, improve system infrastructure, and drive strategic technology improvements in collaboration with key partners. You have strong technical skills, the ability to understand business requirements, and the capability to deliver high‑quality solutions to enhance operational efficiency.

Your Responsibilities

Cyber Incident Management

• Act as the primary point of contact for cyber incidents within ivolve.
• Assess risks, develop strategies, and execute response processes effectively.
• Review cyber alerts and conduct regular data analysis to identify threats and vulnerabilities.

EUC Platform Management

• Plan and implement enhancements across our M365 EUC Platform, improving performance and security.
• Implement autopilot, compliance, conditional access, defender for endpoint, and configuration profile policies.
• Ensure best practices for Windows Updates are being adhered to.
• Oversee device authentication, SSO, MFA, and privileged identity management.
• Make decisions and approve changes related to the M365 environment.
• Oversee migration processes and manage different builds/applications.
• Drive automation via PowerShell scripting.
• Develop technical documentation and knowledge‑base articles to help drive continuous improvement and efficiency in service delivery.

IT Support

• Provide advanced troubleshooting and problem resolution for complex IT issues across the EUC environment.
• Act as an escalation point for critical incidents and technical challenges.
• Ensure system stability, performance tuning, and proactive maintenance.
• Work with cross‑functional teams to implement new technologies and upgrades.

The Main Skills and Experience for This Role

Essential

• Proven experience in cyber incident management and IT infrastructure.
• Strong analytical and problem‑solving skills.
• Experience in network, tenant, and infrastructure management.
• Proficiency in M365 administration and migration processes, specifically:
• Intune
• Entra (Azure AD)
• Defender and Security Baselines
• Intune App wrapping/application deployment
• PowerShell scripting
• Microsoft native & 3rd party Migration tools (Quest, SkyKick, AvePoint, etc.)
• Experience working with security monitoring tools.
• Ability to collaborate with vendors and stakeholders to drive improvements.
• Excellent communication and decision‑making skills.
• Familiarity with cloud platforms, storage solutions, and automation tools.
• Recognised MCS qualifications (such as MD‑102 Endpoint Administrator, MS‑102 M365 Administrator, SC‑300 Identity & Access Administrator).
• Strong home infrastructure setup for effective remote work.

Our Support

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension. Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

In addition, we also offer the following:

• Industry‑leading recognition
• Social, financial and emotional wellbeing
• Training and development to reach your potential

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the role for you!