IT Specialist

H-E Parts; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading energy technology company is looking for an IT Specialist in Birmingham, England. In this full-time role, you will deliver desk-side support to IT users, resolving IT issues effectively and ensuring devices are ready for use. Responsibilities include managing inventory, coordinating logistics, and providing training to users. The ideal candidate has proven experience in IT support and clear communication skills. The position may require travel across the UK and Ireland.

Qualifications

• Proven experience in an IT environment and as an Operations Support Specialist.
• Product, System, and Service Support experience required.
• Ability to travel across the UK and Ireland.

Responsibilities

• Diagnose and resolve IT-related issues effectively.
• Ensure computers are ready for users.
• Provide training on common IT issues.
• Manage inventory of devices and accessories.
• Conduct routine checks of computer rooms.

Skills

IT troubleshooting

Clear communication

Logistical support

Data analysis

Job description

Location: Birmingham, England, United Kingdom

Job ID: R0105128

Date Posted: 2025-09-15

Company Name: HITACHI ENERGY UK LIMITED

Profession (Job Category): IT, Telecom & Internet

Job Schedule: Full time

Remote: No

Job Description

Hitachi Energy has an exciting opportunity for an IT Specialist. In your role as an IT Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention.

Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

How You'll Make an Impact

• Diagnoses and resolves IT-related issues effectively and efficiently.
• Ensures that computers are delivered in a 'ready-to-use' condition for IT users.
• Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
• Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
• Conducts regular inventory checks for relevant hardware.
• Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
• Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
• Identifies and reports potential risks that could impact the quality of Operations Service Specialist services.
• Offers support to end users and ensures the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
• Hosts and assists third-party technicians.
• Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
• Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.

Background / Qualifications

• Proven experience within an IT environment and as an Operations Support Specialist
• Product, System, and Service Support experience
• Good understanding of Data Analysis & Review
• Logistical Support
• Clear communication skills
• Able to travel across the UK and Ireland when required

Accommodation for Applicants with Disabilities

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.