IT Software Support Engineer

SPECTRUM IT; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputed ERP software company in the United Kingdom is seeking an IT/Software Support Engineer. This role involves providing comprehensive training on ERP software, ensuring optimal customer usage, and troubleshooting technical issues. Candidates should have experience in software support, strong SQL knowledge, and excellent customer service skills. This is a fully office-based position, requiring residence within a commutable distance. The successful candidate will benefit from a salary of up to £30k, depending on experience.

Qualifications

• Experience in a software support/application support role is required.
• Strong communicator with a focus on customer service is essential.
• SQL knowledge is necessary for this role.

Responsibilities

• Receive comprehensive training across the company ERP software.
• Ensure customers are utilizing the software effectively.
• Troubleshoot and fix technical issues.

Skills

Experience in software support/application support

Strong communicator/customer service focused

SQL knowledge

Knowledge of ERP systems (SAP, Epicor, NetSuite, MS Dynamics)

Job description

IT/Software Support Engineer

Hampshire based company; commutable from Southampton, Fareham, Winchester

Salary DOE - Up to £30k

Are you a tech enthusiast with a passion for ERP software and a desire to grow professionally? Join our client as a Software Support Analyst / Application Support Analyst and embark on a rewarding career.

This role is due to organic growth; the company specialises in ERP software and commercial business management solutions.

Responsibilities

In this role you will receive comprehensive training across the company ERP software, ensuring customers are utilising the software to the best of their potential and troubleshooting/fixing technical issues where possible. Due to the nature of the role, you will liaise with those across the business, including the software development team.

Requirements

• Experience in a software support / application support role
• SQL knowledge
• Knowledge of ERP systems (SAP, Epicor, NetSuite, MS Dynamics, etc.)
• Strong communicator / customer service focused
• Understanding of SQL/SQL databases

Desirable Skills

• Understanding of systems relating to Sales, Purchasing, Manufacturing, Bookkeeping or Stock.
• Experience working in a support desk environment.

If you're eager to immerse yourself in the world of ERP and SQL, all while advancing your career (potential to move into consultancy roles or other areas), this may be the role for you!

This is a fully office-based position, therefore, applicants must live within a commute remit, such as Southampton, Fareham, Portsmouth, Winchester.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.