IT Service Support Team Manager

Avon and Somerset Police; Portishead; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A regional police service in England is seeking an IT Service Support Team Manager to lead and motivate a team while managing IT service operations. The position emphasizes strong leadership and excellent communication skills within a collaborative environment. Responsibilities include overseeing incident and change management, enhancing service delivery, and driving process improvements. This role offers the opportunity to make a real impact in a vital public service organization with hybrid working arrangements.

Benefits

Flexible working arrangements

Professional growth opportunities

Qualifications

• Significant experience in a mature IT environment.
• Ability to manage multiple priorities effectively.
• Experience in managing teams and chairing meetings.

Responsibilities

• Lead a team to deliver IT service management support.
• Manage incident, change, and problem management.
• Drive continuous service improvement across IT operations.

Skills

Leadership skills

Excellent communication skills

ITIL-based service delivery

Organisation and adaptability

Job description

Are you passionate about delivering exceptional IT services and leading a high-performing team? Do you thrive in a dynamic environment where continuous improvement and customer satisfaction are at the heart of everything you do? If so, we want to hear from you!

About the Role

As a full timeIT Service Support Team Manager, you will play a pivotal role in ensuring outstanding service delivery across the IT Directorate and Avon and Somerset Police. You’ll lead a dedicated team, manage service operations, and drive improvements that enhance efficiency and customer experience.

This is a fantastic opportunity to influence service standards, manage critical ITIL processes, and work collaboratively with internal teams and external suppliers to deliver reliable, high-quality IT services.

What You’ll Be Doing

• Leading and motivating a team to deliver exceptional IT Service Management support.
• Managing service operations including incident, major incident, change, and problem management.
• Driving continuous service improvement and eliminating inefficiencies across the IT Directorate.
• Maintaining strong relationships with stakeholders and suppliers, ensuring service levels are met or exceeded.
• Overseeing reporting, risk management, and service measures to proactively prioritise and improve IT services.
• Supporting strategic objectives and contributing to the overall vision of the organisation.

What We’re Looking For

• Significant experience in a mature IT environment and ITIL-based service delivery.
• Strong leadership skills with experience managing teams and chairing meetings.
• Excellent communication skills – persuasive, clear, and confident across all levels.
• Proven ability to manage multiple priorities, deliver under pressure, and drive continuous improvement.
• Highly organised, resilient, and adaptable with a collaborative approach.

Why Join Us?

• Be part of a forward-thinking IT Directorate committed to innovation and service excellence.
• Work in a supportive environment that values professional growth and development.
• Opportunity to make a real impact on IT service delivery for a critical public service organisation.

Ready to take the next step in your IT leadership career?

Apply today and help us shape the future of IT services for Avon and Somerset Police.

Additional Information:

In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to [e-mail]

To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.

About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country.

Find out more about our benefits and culture

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Blended Working/ Hybrid Working

Avon and Somerset Police encourage flexible working where operationally possible.
This role has been identified as a blended role.

The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.