IT Service Support Team Manager

Avon and Somerset Police; North Weston; On-site; GBP 80,000 - 100,000; Full time

Job summary

A public service organisation in North Weston seeks an IT Service Support Team Manager to lead a team and enhance IT service delivery. The successful candidate will manage operations, improve efficiencies, and maintain stakeholder relationships. Candidates must have significant IT experience, strong leadership, and exceptional communication skills. This role offers a chance to impact service excellence in a critical public service organisation, ensuring a collaborative and innovative working environment.

Benefits

Professional growth and development

Supportive work environment

Opportunity to impact IT services

Qualifications

• Significant experience in a mature IT environment.
• Proven ability to drive continuous improvement.
• Highly organised, resilient, and adaptable.

Responsibilities

• Lead and motivate a team for exceptional IT Service Management support.
• Manage incident, change, and problem management.
• Drive continuous service improvement and eliminate inefficiencies.

Skills

ITIL-based service delivery

Team management

Communication skills

Organisational skills

Job description

About the Role

As IT Service Support Team Manager, you will play a pivotal role in ensuring outstanding service delivery across the IT Directorate and Avon and Somerset Police. You’ll lead a dedicated team, manage service operations, and drive improvements that enhance efficiency and customer experience.

What You’ll Be Doing

• Leading and motivating a team to deliver exceptional IT Service Management support.
• Managing service operations including incident, major incident, change, and problem management.
• Driving continuous service improvement and eliminating inefficiencies across the IT Directorate.
• Maintaining strong relationships with stakeholders and suppliers, ensuring service levels are met or exceeded.
• Overseeing reporting, risk management, and service measures to proactively prioritise and improve IT services.
• Supporting strategic objectives and contributing to the overall vision of the organisation.

What We’re Looking For

• Significant experience in a mature IT environment and ITIL-based service delivery.
• Strong leadership skills with experience managing teams and chairing meetings.
• Excellent communication skills – persuasive, clear, and confident across all levels.
• Proven ability to manage multiple priorities, deliver under pressure, and drive continuous improvement.
• Highly organised, resilient, and adaptable with a collaborative approach.

Why Join Us?

• Be part of a forward-thinking IT Directorate committed to innovation and service excellence.
• Work in a supportive environment that values professional growth and development.
• Opportunity to make a real impact on IT service delivery for a critical public service organisation.

Ready to take the next step in your IT leadership career?

Apply today and help us shape the future of IT services for Avon and Somerset Police.

Additional Information

In addition to the application form, we also require a copy of your current CV. If you are unable to upload your CV to your application, please email a copy to: [e-mail]

To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.