IT Service Manager - Remote, Travel, ITIL Excellence

RecruitMe; Cardiff; Hybrid; GBP 60,000 - 69,000; Full time

Job summary

A growing energy organisation is seeking an experienced IT Service Manager to ensure excellence in IT service delivery. You will take ownership of major ITIL processes, manage change initiatives, and maintain strong stakeholder relationships. The ideal candidate has at least 7 years of experience in ITIL-driven environments and excellent communication and analytical skills. This role offers a competitive salary and the chance to shape IT services within a dynamic business environment.

Benefits

Employee ownership

Extensive benefits

Bonus potential

Qualifications

• 7 years' experience in ITIL-driven environments.
• Experience operating in dynamic, regulated environments.
• Confident and organised Service Management professional.

Responsibilities

• Lead Change Advisory Boards (CABs) across business releases.
• Manage transitions of new or modified services.
• Act as communication lead during major incidents.

Skills

Stakeholder management

Analytical thinking

Communication skills

ITIL processes

Education

ITIL v4 Foundation

Job description

A growing energy organisation is seeking an experienced IT Service Manager to ensure excellence in IT service delivery. You will take ownership of major ITIL processes, manage change initiatives, and maintain strong stakeholder relationships. The ideal candidate has at least 7 years of experience in ITIL-driven environments and excellent communication and analytical skills. This role offers a competitive salary and the chance to shape IT services within a dynamic business environment.