IT Service Management Leader: Security & Strategy

FCDO Services; Ovingdean; On-site; GBP 125,000 - 150,000; Full time

Job summary

A government service organization seeks a leader for its IT service management team in Ovingdean. This role involves managing a dedicated team of IT Service Managers, ensuring high-quality service delivery, and setting strategic direction for IT practices. The ideal candidate will hold an ITIL 4 Managing Professional certification and possess substantial experience in service delivery environments. The organization offers competitive salaries, generous holidays, and various benefits to support employee growth.

Benefits

Competitive salary

Generous holiday entitlement

Civil Service Pension

Access to training and development opportunities

On-site gym

Interest-free loans on season tickets and bikes

Qualifications

• Hold ITIL 4 Managing Professional certification.
• Well developed experience in service delivery environments.
• Leadership and management skills to lead a team.

Responsibilities

• Lead a team of IT Service Managers to ensure service delivery.
• Act as a hands-on escalation point for stakeholders.
• Oversee service operations and maintain customer support quality.

Skills

ITIL 4 Managing Professional certification

Experience in service delivery environments

Leadership and management skills

Experience with ServiceNow

Knowledge of SLAs/OLAs

Tools

ServiceNow

Job description

A government service organization seeks a leader for its IT service management team in Ovingdean. This role involves managing a dedicated team of IT Service Managers, ensuring high-quality service delivery, and setting strategic direction for IT practices. The ideal candidate will hold an ITIL 4 Managing Professional certification and possess substantial experience in service delivery environments. The organization offers competitive salaries, generous holidays, and various benefits to support employee growth.