IT Service Desk Manager (Homebased)

Health Partners; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading healthcare solutions provider is seeking a Service Desk Manager to oversee the IT support team and ensure high-quality service delivery. This full-time role requires strong leadership and problem-solving skills, with familiarity in ITIL principles and tools like ServiceNow and Jira. The position supports UK-based remote work, emphasizes team performance, and involves coordinating initiatives to improve service efficiency. The compensation is up to £45,000 per annum with a range of employee benefits.

Benefits

Competitive salary

Pension scheme up to 6%

Life assurance

25 days annual leave plus bank holidays

Birthday day off

Discounted gym membership

Cycle to work scheme

Health cashback plan

Qualifications

• Proven experience in managing an IT Service Desk or similar technical support function.
• Strong leadership and people management skills with the ability to motivate and develop a team.
• Excellent troubleshooting and problem-solving abilities focused on delivering user-centric solutions.

Responsibilities

• Ensure delivery of exceptional IT support to end users.
• Oversee day-to-day management of the Service Desk team.
• Monitor performance metrics and implement best practices.

Skills

Leadership

Problem-solving

ITIL knowledge

IT service management tools

Communication

Organizational skills

Education

ITIL Certification (V3 Foundation or higher)

Tools

ServiceNow

Jira

Zendesk

Job description

Role Outline

Health Partners is one of the UKs leading providers of occupational health and wellbeing solutions we work with organisations across a wide range of industries to support the physical and mental health of their employees.

The Service Desk Manager will ensure the delivery of high quality technical support to end users managing team performance and driving continuous improvement initiatives.

Key Responsibilities

In this role you will be ensuring the delivery of exceptional IT support to end users and driving continuous improvement. Overseeing the day‑to‑day management of the Service Desk team you’ll enable incidents and service requests to be resolved efficiently and escalations to be handled promptly. You’ll play a key part in monitoring performance metrics, implementing best practices and aligning processes with organisational goals.

As a strong leader you will manage team resources, mentor staff and foster a collaborative, customer‑focused environment. With a keen eye for improvement you’ll analyse trends, implement long‑term solutions and drive initiatives such as automation and self‑service tools.

What we are looking for

• Proven experience in managing an IT Service Desk or similar technical support function.
• Strong leadership and people management skills with the ability to motivate and develop a team.
• Excellent troubleshooting and problem‑solving abilities focused on delivering user‑centric solutions.
• Familiarity with ITIL principles and service management frameworks.
• Proficiency with IT service management tools (e.g. ServiceNow, Jira, Zendesk).
• Strong organisational and time‑management skills with the ability to prioritise and handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills with the ability to interact effectively with technical and non‑technical stakeholders.
• ITIL Certification (V3 Foundation or higher) is required.

Hours

This is a full‑time role working Monday to Friday 37.5 hours per week.

Location

This role is homebased.

Remote Working Disclaimer

Please note that this job advert is for remote working from home in the UK only. Working from abroad is not allowed and will not be considered for this role. Applicants must ensure they are able to legally work and reside in the UK and must be available to work during UK working hours. Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.

Salary

The salary for this position is up to £45,000 per annum depending on qualifications and experience.

Company Benefits

We appreciate the people who work with us and our current benefits package is:

• Competitive annual salary dependent on qualifications and experience.
• Contributory pension scheme up to 6%.
• Life assurance.
• 25 days annual leave plus bank holidays, increasing with length of service.
• Birthday day off (non‑contractual benefit).
• Discounted gym membership.
• Cycle to work scheme.
• Health cashback plan.

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UKs leading providers of occupational health and wellbeing solutions we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier and more productive lives.

With a strong focus on innovation and excellence Health Partners combines clinical expertise with a personally compassionate approach.

The multidisciplinary team of healthcare professionals—including occupational health advisors, physicians, physiotherapists and counsellors—delivers tailored, evidence‑based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long‑term partnerships built on trust, professionalism and results.

At the heart of Health Partners is a culture of collaboration and continuous improvement.

By joining Health Partners you’ll become part of a dynamic team passionate about driving positive change in the workplace and beyond.

If you’re ready to make a meaningful impact in the field of health and wellbeing we’d love to hear from you. Together we can build healthier futures.

Application Process

To apply scroll down and click Apply Now or go to Candidate Login at the top of this page.

To discuss the role please contact the team at …

We look forward to receiving your application and joining our team!

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme.

Health Partners are extremely proud to support the needs of our employees and as such understand everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition we need the best talent to come and work for us.

Diversity and Inclusion forms an integral part of everything we do, bringing together the best talent and helping people realise their full potential by being themselves at work and delivering an outstanding service to everyone regardless of difference.

Required Experience

Manager

Key Skills

Editorial, Catering, B2C, Camp, Computer Engineering

Employment Type

Full‑Time

Experience

Years

Vacancy

1