IT Service Desk Apprentice — Earn While You Learn

QA Apprenticeships; Glasgow; On-site; GBP 16,000 - 19,000; Full time

Job summary

A leading IT training provider in the UK is looking for an IT Service Delivery Apprentice in Glasgow. This role provides a unique opportunity to gain hands-on experience while studying for a nationally recognized SCQF Level 6 qualification. Responsibilities include assisting with service desk support, hardware installations, and maintaining the IT Asset Database. The position offers mentoring from experienced professionals and a chance to grow in the IT support field. A starting salary of £16,000 per annum is offered, with supportive training throughout the apprenticeship.

Benefits

Mentoring from experienced IT professionals

Hands-on experience in a global organisation

Qualifications

• Interest in IT and technology.
• Ability to communicate effectively with team members.
• Problem-solving skills.

Responsibilities

• Assist with service desk incidents and requests.
• Help create and maintain knowledge base articles.
• Assist with hardware setup and configuration.
• Support service desk projects and asset management.
• Help manage Joiners, Movers, and Leavers processes.
• Maintain cleanliness in the Service Delivery department.
• Collaborate with team members and colleagues.
• Stay informed on IT trends and security standards.

Job description

A leading IT training provider in the UK is looking for an IT Service Delivery Apprentice in Glasgow. This role provides a unique opportunity to gain hands-on experience while studying for a nationally recognized SCQF Level 6 qualification. Responsibilities include assisting with service desk support, hardware installations, and maintaining the IT Asset Database. The position offers mentoring from experienced professionals and a chance to grow in the IT support field. A starting salary of £16,000 per annum is offered, with supportive training throughout the apprenticeship.