IT Service Desk Apprentice: Earn While You Learn

QA; Clydebank; On-site; GBP 16,000; Full time

Job summary

A global IT training organization in Clydebank is seeking an IT Service Delivery Apprentice to gain skills while supporting service desk operations. This position provides hands-on experience and the opportunity to achieve a nationally recognized qualification at SCQF Level 6. Ideal candidates will assist in various aspects of IT support, including hardware setup and incident management, while receiving mentorship from experienced professionals.

Benefits

Hands-on experience in a global organization

Mentoring from IT professionals

Opportunities for growth within IT support

Qualifications

• Strong communication skills and ability to work professionally with team members.
• Willingness to learn and develop IT skills in a professional environment.
• Ability to assist with hardware setup and service desk tasks.

Responsibilities

• Provide support with service desk incidents and requests.
• Create and maintain knowledge base articles.
• Assist with hardware setup and configuration.
• Support project requirements related to Service Desk.

Skills

Service desk support

Problem-solving skills

Technical knowledge

Communication

Job description

A global IT training organization in Clydebank is seeking an IT Service Delivery Apprentice to gain skills while supporting service desk operations. This position provides hands-on experience and the opportunity to achieve a nationally recognized qualification at SCQF Level 6. Ideal candidates will assist in various aspects of IT support, including hardware setup and incident management, while receiving mentorship from experienced professionals.