IT Service Desk Analyst

CPS Group (UK) Limited; Wales; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is seeking an IT Service Desk Analyst for a contract role in Wales. The candidate will provide vital user support and assist with IT-centric projects, like deploying Windows 11 devices. Essential skills include expertise in Microsoft technologies, particularly SCCM and user communication. The position starts urgently, offering a daily rate of £18 - £20 per hour, and is inside IR35 guidelines.

Qualifications

• Exceptional user-facing and communication skills.
• Hands-on experience using core Microsoft support technologies.
• Experience deploying Windows 11 devices/upgrading from Windows 10.

Responsibilities

• Provide user-facing support as part of the on-site IT Support team.
• Support projects like rolling out Windows 11 devices.
• Assist with technical duties including managing support tickets.

Skills

User-facing support

Communication skills

Microsoft SCCM

Windows 11 deployment

Microsoft Azure

Job description

IT Service Desk Analyst

Role: IT Service Desk Analyst

Specialism(s): IT Service Desk, Service Delivery, User Support, Windows 11, Microsoft, Deployment, SCCM, Azure, IT Hardware, User Service Support

Type: Contract, Daily Rate

IR35 Determination: Inside IR35

Duration: 3 Months

Pay Rate: £18 - £20 per hour

Start: ASAP/Urgent

CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned IT Service Desk Analyst to join an existing internal IT support function. Working as part of the on-site IT Support team, the IT Service Desk Analyst will primarily provide user‑facing support and support small IT‑centric projects such as rolling out Windows 11 devices and reimaging machines using the Microsoft Deployment kit (MDT) and SCCM.

The IT Service Desk Analyst will also assist with other key technical duties including floor‑walking, assisting the Service Desk team in completing tickets, responding to requests for IT hardware and software and answering inbound IT Support calls.

Role Requirements & Experience

• Exceptional user‑facing and communication skills
• Hands‑on experience using core Microsoft support technologies (e.g. SCCM, MDT, Intuneli>
• Experience deploying Windows 11 devices / upgrading from Windows 10
• Experience with Microsoft Azure (desirable)
• Able to work on-site Monday‑Friday

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK.

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