IT Service Desk Analyst

VanRath; Belfast; On-site; GBP 33,000; Full time

Job summary

A prominent US tech company is seeking an IT Service Desk Analyst to join their Belfast team. This role involves providing technical support to end users, resolving IT issues related to financial products, and collaborating with a wider team. Candidates should possess strong helpdesk experience, IT knowledge, and be proactive in learning new technologies. The position offers potential for extension and progression within the organization.

Qualifications

• Strong technical helpdesk experience, with good customer service.
• Strong IT knowledge and experience resolving tickets.
• Experience providing IT support for laptops, printers, WiFi, Windows, Email.

Responsibilities

• Provide technical support via inbound calls.
• Collaborate with the team to ensure excellent IT support service.
• Adhere to company policies and focus on Cyber Security.

Skills

Technical Helpdesk Experience

Customer Service

IT Knowledge

MSP Experience

Ticket Resolution

Tools

ServiceNow

Windows

SharePoint

Intune

Job description

Summary

• Job Reference: VR220725
• Job Title: IT Service Desk Analyst
• Salary: circa 32.5k pa
• Location: Belfast, City Centre
• Contract: Temporary, full-time, 3+ months, possibility of extension / move to perm

To start ASAP - Set shift below

• M-F: 2pm -11pm

Overview

Our US tech client within the private sector is looking relocate their IT Service Desk Analyst team to Belfast to provide IT support to their end users, all focused on their financial products and services. This is a large multi-national and your day-to-day would involve IT, network and systems support via inbound calls (helpdesk), emails, ticket systems etc.

You'll be taking calls from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or raising a ticket and escalating to the appropriate queue.

This is a large organisation with senior infrastructure positions, so there could be the possibility of extension or promotion to those who do well.

Requirements

• Strong technical helpdesk experience, with good customer service
• Strong IT knowledge
• MSP experience would be great to have
• Experience raising and resolving tickets
• Experience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etc

What you'll do as an IT Service Desk Analyst

• Provide technical support via inbound calls to end users including product users/business representatives
• Work at a fast pace to ensure issues resolved efficiently and effectively
• Collaborate with the wider team to ensure an excellent IT Support service
• Be proactive in learning and developing new technologies
• Adhere to company policies and procedures with particular attention to Cyber Security.
• Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etc

For further information on this IT Service Desk Analyst role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.