IT Service Desk Agent - 1st/2nd Line Support

Thames Water; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional water service provider is seeking a Service Desk Agent to enhance IT services for employees and contractors. This role involves providing on-site support, troubleshooting various IT issues, and improving service quality. Candidates should have excellent customer service skills and experience in fast-paced environments. With a contract length of 12 weeks and a pay rate of £17 per hour, this position is ideal for those looking to make a positive impact in the workplace.

Qualifications

• Excellent customer service skills and telephone manner.
• Experience of working in a fast-paced office environment.
• Ability to think and work independently.

Responsibilities

• Provide excellent IT customer experience.
• Log and manage calls from internal employees.
• Troubleshoot IT related incidents.

Skills

Excellent customer service skills

Ability to work under pressure

Time management and organizational skills

Knowledge of Security processes

Flexible approach to working

Education

Professional qualifications (ITIL)

Job description

A regional water service provider is seeking a Service Desk Agent to enhance IT services for employees and contractors. This role involves providing on-site support, troubleshooting various IT issues, and improving service quality. Candidates should have excellent customer service skills and experience in fast-paced environments. With a contract length of 12 weeks and a pay rate of £17 per hour, this position is ideal for those looking to make a positive impact in the workplace.