IT Service Delivery Manager

GLF Schools; Banstead; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A Multi Academy Trust based in the United Kingdom seeks an experienced IT Service Delivery Manager to lead school-based IT teams and ensure outstanding service delivery. In this role, you'll manage regional IT Technicians, oversee project planning, and drive improvements across the IT department, empowering both staff and students. Candidates must be adaptable, have strong technical skills, and hold a valid UK Driving Licence for site travel. This position offers a range of benefits including flexible work options and commitment to professional growth.

Benefits

Generous holiday allowance

Access to competitive Pension Scheme

Flexible working options

Employee wellbeing initiatives

Qualifications

• Proven experience in diagnosing and resolving issues with Microsoft Windows desktop and server operating systems.
• Strong understanding of enterprise-level hardware and networking.
• Excellent knowledge of Microsoft products including Windows, Intune, and Office 365.

Responsibilities

• Supervise regional IT Technicians and coordinate project delivery.
• Manage procurement and implement continuous service improvements.
• Foster strong relationships with school leaders.

Skills

Diagnosing and resolving issues with Microsoft Windows

Understanding of enterprise-level hardware and networking

Knowledge of Microsoft products (Windows, Intune, Office 365)

Building and maintaining relationships with stakeholders

Managing and developing multi-skilled IT teams

Strong communication skills

Knowledge of networking fundamentals (IP addressing, DHCP, DNS)

Education

A-Level/BTEC or equivalent

Professional certifications (e.g. ITIL, PRINCE2)

Job description

Are you passionate about delivering exceptional IT services and leading high-performing teams? GLF Schools is seeking an IT Service Delivery Manager to play a pivotal role in ensuring our school-based IT teams are empowered, well-managed, and delivering outstanding service across our trust. As part of our wider IT & Digital management team, you will oversee regional IT Technicians, foster strong relationships with school leaders, and ensure consistent standards and documentation across all sites. You'll be at the heart of planning and delivering IT projects, managing procurement, and driving continuous improvement in service delivery. This is a fantastic opportunity to shape the IT experience for staff and students, while developing your leadership skills in a dynamic, forward-thinking environment. There will be a requirement to travel across multiple school sites as part of this role, so access to a vehicle and a full UK Driving Licence is essential.

Responsibilities

As an IT Service Delivery Manager, you will supervise regional IT Technicians, coordinate project delivery, manage procurement, and implement continuous service improvements.

Qualifications

• Proven experience in diagnosing and resolving issues with Microsoft Windows desktop and server operating systems.
• Strong understanding of enterprise-level hardware and networking (e.g., layer 3 devices, storage area networks).
• Excellent knowledge of Microsoft products including Windows, Intune, and Office 365.
• Ability to build and maintain positive relationships with stakeholders and end users.
• Experience managing and developing multi-skilled IT teams.
• Strong verbal and written communication skills.
• Flexible, adaptable, and detail-oriented with a proactive approach to managing priorities.
• A positive 'can-do' attitude and commitment to delivering high-quality service.
• Knowledge of networking fundamentals (IP addressing, DHCP, DNS).
• Educated to A-Level/BTEC or equivalent; professional certifications (e.g., ITIL, PRINCE2) desirable.

About GLF Schools

Join the GLF Schools Community. As a part of GLF Schools, you will join a community of staff dedicated to transforming education. With regular progression discussions, there will be a wealth of opportunities for you to grow your career, whether in one of our 43 academies or in our central team.

• A growing Multi Academy Trust with over 2,000 colleagues and over 16,000 pupils
• Founded upon the values of Respect, Inclusivity, Integrity and Kindness
• 43 primary and secondary schools across 7 Local Authority areas across the south of England
• We work as a community whilst ensuring each school maintains its own unique identity
• Committed to ensuring all children and young people receive the best possible education

Benefits

• GLF Schools has a generous employment offer, which allows all our colleagues to Grow, Learn and Flourish
• Access to our highly competitive Pension Scheme
• Flexible working options
• Generous holiday allowance
• Work life and family friendly policies
• Employee wellbeing initiatives
• Access to a staff benefits portal
• Community and collaboration working model