IT Operations Manager (Remote, RO)

F6S; London; Remote; GBP 125,000 - 150,000; Full time

Job summary

A remote-first tech company is seeking an IT Operations Manager to lead IT processes and teams. Responsibilities include managing IT projects, ensuring adherence to policies, and improving employee experience. The ideal candidate has strong experience in IT operations for similar organizations and offers perks like flexible working hours and paid vacation days.

Benefits

Flexible working hours

Fun and rewarding environment

Paid vacation days

Birthday gifts

Qualifications

• At least 3 years total IT Operations experience.
• Strong experience in a remote-first company.
• Currently head of IT operations for an organization with 100-500 people.

Responsibilities

• Manage internal IT-related projects and coordinate between MSP, stakeholders, and team.
• Ensure onboarding/offboarding, license allocation, and support queries are completed.
• Manage MSPs to meet SLAs and support correct project execution.
• Ensure correct inventory of hardware and software assets.
• Improve IT operations and employee experience.

Skills

IT operations leadership

Zero trust security principles

Google Workspace administration

Endpoint management

Collaboration tools (Zoom, Slack)

Organizational skills

Communication skills

Project management

Tools

Google Workspace

Microsoft Endpoint Manager

Apple devices

Job description

About F6S

F6S drives growth for 6 million companies, founders and startups of all sizes. F6S helps founders and startups grow to solve the world's pressing problems with funding, grants, growth programs, software discounts, talent hiring and more.

We are a fast-growing and stable company with millions of members that rate us highly. We’ve consistently grown to deliver opportunities to both community members and team members. This is a remote role that you can do from anywhere.

About the role

We are looking for an IT Operations Manager to run IT in our remote-first company. This is a hands-on operational role where you’ll lead a small team to manage IT processes, policies, assets, security, compliance, and vendor relationships. You’ll be hands-on in this role as well as responsible for IT documentation and processes. You will also have the support of an MSP for projects you are not able to complete yourself as well as routine technical tasks.

On a typical day as an IT Operations Manager, you will:

• Manage internal IT-related projects, such as software rollouts or policy updates by coordinating between MSP, internal stakeholders, and your team members.
• Ensure that tasks are completed related to onboardings, offboardings, license allocation, support queries, etc. Depending on the task, you may complete the task yourself, leverage your team or have an MSP complete the task.
• Manage MSPs to make sure SLAs are met and supported and projects happen correctly
• Ensure correct inventory of company hardware and software assets, serial numbers, assignments, and device health.
• Ensure company-wide adherence to IT policies and procedures through both systems level controls and training.
• Improve IT operations and employee experience.

Desired profile

• Currently working as the head of IT operations for a 100 to 500 person organization with responsibility for processes, operations, documentation and suppliers
• Strong experience with IT Operations in a remote-first company
• Experience with implementing or maintaining a zero-trust IT environment with Google Workspace and Microsoft products.
• At least 3 years total IT Operations experience
• Proven track record of IT team leadership, ensuring task completion, process ownership and vendor management.
• Strong understanding of:
  • Google Workspace Admin (hands-on as a user)
  • Endpoint management (Microsoft Endpoint Manager & Apple devices)
  • Zero trust security principles
  • Collaboration tools (e.g. Zoom, Slack, etc.)
• Exceptional organizational skills including ability to create/maintain specifications, attention to detail and ability to manage multiple priorities.
• Excellent communication skills and good at explaining IT processes clearly to a non-technical audience.
• Proactive and results-oriented.

Perks

• Flexible working hours
• Fun and rewarding environment with skill and career progression
• Paid vacation days
• Birthday gifts :)

Growing at F6S

F6S empowers each team member to reach their potential with ongoing training, increased responsibility, and opportunities for promotion into new or existing F6S teams. We will work to provide you with career and personal progression