IT Operations Analyst

TSB Bank; City of Edinburgh; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services provider in Edinburgh seeks an IT Operations Analyst to enhance service observability and manage technology incidents. The ideal candidate will possess strong problem-solving skills, experience in technology monitoring, and effective communication abilities. Key responsibilities include monitoring services, collaborating with IT teams, and ensuring high service availability. This role offers hybrid working arrangements and a rewarding benefits package. Apply to join a team that values diversity and inclusion.

Benefits

Hybrid and flexible working arrangements

Attractive rewards and benefits package

Collaborative working environment

Career opportunities

Qualifications

• Experience with various technology monitoring including application services and infrastructure.
• Excellent problem-solving abilities to address incidents of varying complexity.
• Proficiency in ITIL service operation processes preferred.
• Understanding of network, server, and application layers beneficial.

Responsibilities

• Monitor core business services to maximize observability.
• React to anomalies ensuring availability of applications and services.
• Work with IT suppliers and internal teams to maintain service performance.

Skills

Technology monitoring

Problem-solving abilities

Effective communication

ITIL service operations knowledge

Understanding of IT operations

Knowledge of change management

Technical exposure to banking services

Job description

Job Title: IT Operations Analyst

Function: CIO, Cloud & Service Delivery
Contract Type: 12 Month Secondment
Salary: From £27700 + excellent benefits
Location: Edinburgh
Closing Date: 31 December 2025

The role involves monitoring our core business services through industry leading toolsets and the ongoing development of these to ensure that service observability is maximised and continually improved. Inquisitive, problem‑solving skills are required as the role involves the triage and reaction to anomalies within our technology to ensure applications, systems, infrastructure & services remain available to our customers and colleagues. You will be a part of a dedicated team of IT Operations Analysts & Snr Analysts who minimise the impact of incidents on business operations and maintain high service availability and performance standards in line with our objectives. The role involves engagement at all levels within TSB, both IT and business, as well as with our IT suppliers so excellent communications & relationship management skills are key.

What you’ll bring

• Ideally experience with various technology monitoring including application services, microservices, infrastructure, middleware, networking & mainframe batch.
• Excellent problem‑solving abilities to address incidents and service situations of varying complexity.
• Effective communication skills to liaise with stakeholders and coordinate technical recovery teams.
• Proficiency in ITIL service operation processes, particularly operations, incident and problem management, but not essential.
• Understanding of IT operations and infrastructure, including network, server, and application layers (beneficial).
• Knowledge of change management processes to minimise the risk of incident recurrence (beneficial).
• Previous technical exposure to banking related services (e.g. digital banking, ATM, Mainframe, distributed applications, Citrix and payments) (beneficial).

What we offer in return

• Hybrid and flexible working arrangements to support a healthy work/life balance.
• An attractive reward and benefits package through myTSB, giving you more of what matters to you.
• A diverse, energising, and collaborative working environment.
• A career that’s enriching and full of opportunities.

Selection process

There will likely be a 30‑minute informal, exploratory chat with the Hiring Manager followed by a structured interview via Teams with the Hiring Manager plus another member of the team. Here are some of the questions you’ll be asked at interview:

• What do you need from your work environment to really thrive?
• Tell me about a time when you have been happy to try a new approach which was different to the way you would typically respond to a situation.
• How have you successfully worked with a group of people whose backgrounds, experience and ideas were very different to your own.
• How will you familiarise yourself with the technical requirements of the role?

So if this sounds up your street, come join our team, we make things happen!

Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.

Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you.

TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.