IT Manager UK and IE

ALS; Carlisle; On-site; GBP 45,000 - 60,000; Full time

Job summary

A global scientific company is seeking an experienced IT Manager for the UK & Ireland. This role involves acting as the strategic link between business and IT, managing day-to-day IT operations while collaborating with regional teams. The ideal candidate will have strong ITIL and service management knowledge, excellent communication skills, and experience in stakeholder engagement. The position offers a salary progression scheme and various employee benefits including enhanced sick pay and learning support.

Benefits

Annual Leave starting at 25 days

Enhanced Company Sick Pay Scheme

Salary Progression Scheme

Perkbox membership

Group Personal Pension Plan

Qualifications

• Minimum of 2 years’ experience in IT operations or service management.
• Strong knowledge of ITIL and service delivery.
• Excellent communication and problem-solving skills.

Responsibilities

• Act as the primary IT contact for UK & Ireland business stakeholders.
• Manage site-based IT operations and engage with business stakeholders.
• Ensure compliance with global IT standards and support audits.

Skills

ITIL Knowledge

Service Management

Stakeholder Engagement

Problem-Solving

Organizational Skills

Education

Bachelor’s degree in Information Technology or related discipline

Job description

Overview

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. ALS is seeking an experienced and commercially minded IT Manager for the UK & Ireland to act as the strategic link between the business and IT. This role combines strong stakeholder engagement with hands-on operational responsibility, ensuring IT services are reliable, compliant and closely aligned to business needs across UK & Ireland locations. You will be a trusted partner to local leadership, accountable for day-to-day IT operations while collaborating with regional and global IT teams to support ALS’s mission of delivering data-driven insights for a safer and healthier world.

The Day to Day

• Act as the primary IT point of contact for UK & Ireland business stakeholders
• Build strong relationships with the business, translating operational needs into effective IT services and improvements
• Provide Level 3 desktop support and ensure high-quality end-user computing services
• Manage location-based IT operations, including IT asset lifecycle management, printers, conference room AV and IT liaison for lab equipment
• Coordinate IT support for office builds, moves and changes (BMC), including infrastructure and end-user set-up
• Deliver hands-and-feet support for infrastructure teams, including hardware installations, patching and server room activities
• Manage local IT operational budgets, procurement and cost optimisation
• Oversee relationships with local IT vendors and service providers, monitoring SLAs and service performance
• Ensure compliance with global IT standards, internal policies and external regulations, supporting audits and risk assessments
• Maintain accurate operational documentation and reporting
• Lead and mentor local IT support resources and collaborate closely with regional and global IT, infrastructure, applications, cybersecurity and project teams

The Essentials

• Bachelor’s degree in Information Technology, Business Administration or a related discipline
• Minimum of 2 years’ experience in IT operations, service management or business relationship management
• Strong working knowledge of ITIL, IT service management and infrastructure support
• Proven experience managing site-based IT operations and engaging with business stakeholders
• Excellent communication, problem-solving and organisational skills
• Ability to balance strategic thinking with hands-on operational delivery

Desirable certifications

• ITIL Foundation (or higher)
• BRMP (Business Relationship Management Professional)
• PMP or PRINCE2
• ISO/IEC 20000 (or equivalent)

Key competencies

• Strategic thinking and stakeholder engagement
• Operational excellence and service delivery
• Budget and vendor management
• Strong collaboration and leadership skills

Our Benefits Include

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Ability to Buy annual leave
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioural competencies.
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support
• Group Personal Pension Plan
• Car Parking on-site

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How To Apply

Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.