IT Manager - Supplier & Service Management - Hybrid

RecruitmentRevolution.com; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A workforce solutions leader in West London seeks an experienced IT Manager to take full ownership of IT supplier and service performance. This pivotal role involves managing vendor relationships and enhancing IT service delivery. The ideal candidate will have a strong background in outsourced IT management and demonstrate clear communication skills. Competitive salary of £40,000 - £60,000 DOE plus benefits.

Benefits

25 days annual leave

Performance related annual bonus

Pension scheme

On-going training and development

Qualifications

• 1+ years experience in managing outsourced IT or telecoms contracts.
• Hands-on experience in running IT Teams across Microsoft stack.
• Proven track record with RFPs and vendor performance reviews.

Responsibilities

• Manage lifecycle for 6+ IT/telecoms vendors, including performance reviews.
• Oversee SLAs, drive service improvements aligned to ITIL metrics.
• Control IT OPEX budget and manage asset register.

Skills

Outsourced IT management

Vendor performance reviews

Communication with executives

Data-driven cost management

Education

Degree in IT, Information Systems or Business Management

CIPS Level 4

ITIL v4 Managing Professional

Tools

Microsoft Cloud environment

ISO 27001

Agile PM

Job description

Overview

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment?

We re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that s committed to building better lives and stronger communities.

If you're commercially sharp, people-focused, and ready to make a meaningful impact, we d love to hear from you.

The Role at a Glance

IT Manager

West London - Onsite 4 days a week

£40,000 - £60,000 DOE. Plus up to 10% annual bonus

Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.

Your Skills

• 1+ years running outsourced IT or telecoms contract.
• CIPS Level 4.
• Degree or equivalent in IT, Information Systems or Business Management.
• ITIL v4 Managing Professional or higher.

Who we are

We re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors.

Key Responsibilities

• Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews
• Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics
• Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance
• Control £700k IT OPEX budget; track costs and manage asset register
• Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits
• Communicate clearly with execs; use NPS/CSAT to improve supplier service

What You ll Bring to the Team

• Managed multi-supplier, outsourced IT & telecoms contracts end-to-end
• Understanding Microsoft Cloud environment
• Run IT Teams across Microsoft stack
• Led RFPs, contract negotiations, and vendor performance reviews
• Tracked SLAs and supported supplier-led change projects
• Familiar with ISO 27001, GDPR, and risk reporting
• Clear communicator with execs, users, and vendors
• Data-driven; focused on cost, service, and risk improvement

Certifications & Education

• ITIL v4 Managing Professional
• PRINCE2 Practitioner
• Agile PM
• CIPS Level 4 (Commercial & Contract Management)
• Degree in IT, Info Systems, or Business Management

Why Join Us?

We value our employees and offer a range of benefits to support your well-being and professional growth:

• Generous Annual Leave 25 days of holiday per year (pro-rated in the first year).
• Performance Linked Annual Bonus.
• Pension Scheme 5% matched Auto-enrolment with People s Pension after 3 months.
• Training & Development We invest in our people, offering job-specific training and career development opportunities.

Join us and be part of a team that values growth, support, and career progression!

Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.