IT Manager - On-Site Tech Lead (Academic, Google Workspace)

Michael Page (UK); Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established academic organisation seeks an IT Manager to lead a team of IT Technicians for a 3-month interim role. You will oversee a busy support function for approximately 4,000 users across multiple sites, ensuring high-quality service and adherence to SLAs. Strong experience in Google Workspace is a major advantage. The position requires a hands-on leader who can balance technical support with team management. This role is based onsite in Newcastle Upon Tyne, offering between £400 and £500 per day.

Qualifications

• Proven experience leading or supervising an IT support team, ideally with 3+ reports.
• Sound understanding of end-user device management and networking fundamentals.
• Experience supporting Google Workspace or willingness to upskill is highly desirable.
• Ability to balance hands-on support with team leadership responsibilities.
• Experience in academic or public-sector environments is a plus.

Responsibilities

• Take operational ownership of a user-focused technical support function.
• Lead and mentor a team of 4 IT Technicians across multiple sites.
• Act as an escalation point for complex technical issues.
• Ensure SLAs and service quality standards are met.
• Manage support schedules and resource allocation.

Skills

Leadership of IT support teams

End-user device management

Networking fundamentals

Google Workspace support

Excellent communication

Stakeholder management

Job description

An established academic organisation seeks an IT Manager to lead a team of IT Technicians for a 3-month interim role. You will oversee a busy support function for approximately 4,000 users across multiple sites, ensuring high-quality service and adherence to SLAs. Strong experience in Google Workspace is a major advantage. The position requires a hands-on leader who can balance technical support with team management. This role is based onsite in Newcastle Upon Tyne, offering between £400 and £500 per day.