IT Manager

Oscar Associates Limited; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Coventry is seeking an IT Manager to oversee a team of skilled IT support engineers. The role involves leading a team, ensuring timely resolutions of technical issues, and managing daily IT service desk operations. The successful candidate will leverage strong networking skills and experience with Microsoft 365, VMware, and disaster recovery solutions to deliver top-quality service to clients.

Qualifications

• Experience leading IT support teams and mentoring junior engineers.
• Strong troubleshooting skills for technical and network issues.
• Experience with administrative tasks in IT environments.

Responsibilities

• Lead and mentor a team of IT support engineers.
• Ensure timely resolution of technical issues.
• Manage IT service desk operations.

Tools

Active Directory

Microsoft 365

VMware

Hyper-V

Job description

IT Manager - £50,000 - Coventry

We are recruiting for an IT Support Manager on behalf of a leading technology company in the manufacturing space in the Coventry area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base.

Key Responsibilities

• Lead and mentor a team of IT support engineers, providing guidance and technical expertise.

• Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals.

• Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met.

• Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations.

• Manage user accounts and permissions using Active Directory.

• Perform basic server administration tasks such as file sharing, security management, and user access control.

• Support and maintain Microsoft 365 environments, including troubleshooting and administration.

• Work with virtualization technologies such as VMware and Hyper‑V.

• Implement and oversee backup and disaster recovery solutions.

• Communicate effectively with clients and internal stakeholders, tran...