IT Infrastructure Engineer

Walk Wheel Cycle Trust; West of England; Hybrid; GBP 43,000; Full time

Job summary

A leading charity organization in the UK is seeking an IT Infrastructure Engineer responsible for managing complex IT systems and providing technical support. The ideal candidate will have experience with cloud-based solutions like Microsoft Azure and robust technical skills in managing on-premise infrastructures. This role offers flexibility, a supportive team environment, and various financial and family-friendly benefits, aiming to promote wellbeing and work-life balance.

Benefits

28 days’ leave plus bank holidays

Paid volunteer days

Cycle-to-work schemes

Group Personal Pension scheme

Flexible working practices

Qualifications

• Proven experience maintaining and supporting complex IT infrastructure.
• Experience with Microsoft Azure and Office 365.
• Familiarity with VMWare and Veeam Backup.

Responsibilities

• Provide technical support and maintain IT systems.
• Act as technical lead for IT projects.
• Manage complex technical issues.

Skills

Maintaining IT infrastructure

Cloud systems support

Technical support

Microsoft Azure/365

Windows Server 2016, 2019, 2022 & 2025

VMWare ESXi

Veeam Backup & Replication

Disaster recovery practices

Networking & VPN technologies

Cyber security risk management

ITIL framework

Agile working

Job description

IT Infrastructure Engineer

Location: England South

£42,323 per annum (pro rata for part time)

Ref: 121REC

Full time 37.5 hours per week – we are happy to talk flexible working

Base: Hybrid within a commutable distance to the Bristol Hub

Contract: Permanent

ABOUT THE ROLE

Team: Resources

As the IT Infrastructure Engineer, you will look after the organisation’s IT systems every day. This includes both on‑premise systems and cloud‑based systems. You will also handle advanced technical support when issues are escalated.

Another key part of your job is helping to plan and deliver IT projects.

WHAT YOU’LL BE DOING

• Provide technical support and carry out daily maintenance on the organisation’s IT systems and applications
• Act as the technical lead for IT projects that support the organisation’s overall IT strategy
• Handle complex technical issues that the IT support team cannot resolve
• Lead the setup, maintenance, and administration of the organisation’s hardware, software, and core systems

This role is ideal for someone who enjoys working on complex IT projects with a small, dedicated team, and engaging in advanced IT trouble‑shooting and problem‑solving. There will be opportunities to explore and implement new technologies as we migrate physical systems to the cloud.

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• Proven experience maintaining and supporting complex IT infrastructure, both in the cloud and on‑premises.
• Microsoft Azure/365
• Windows Server 2016, 2019, 2022 & 2025
• VMWare ESXi
• Veeam Backup & Replication
• Disaster recovery
• Networking & VPN technologies
• Ability to install, set up and maintain IT server and network hardware
• Ability to install, update, and maintain firmware and software
• Experience identifying, reducing, and managing cyber security risks
• Experience working on tasks that are part of a wider project or programme
• Experience of the ITIL framework, change management and Agile working

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro‑rata for part‑time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle‑to‑work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 × annual Salary

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

ADDITIONAL INFORMATION

Application deadline: 23:59, 01 February 2026

Interviews will be held via Microsoft Teams during the week of 16 February 2026. To apply, please complete our online application form.

We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.

Adjustments are available throughout the application process.