IT Helpdesk Technician – 3-Month Contract

Huntress - Maidstone; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established organisation in Norwich is seeking a proactive 1st Line Support Technician for a 3-month contract. This role involves providing technical support for hardware and software, acting as the first point of contact for IT queries. Ideal candidates will have experience in service desk roles, strong troubleshooting skills, and good communication abilities. Salary is £14 per hour. This opportunity promotes a diverse and inclusive recruitment process.

Qualifications

• Previous experience in a 1st Line / Service Desk or similar technical support role.
• Good understanding of Windows OS and Microsoft 365.
• Strong communication skills and a calm, helpful approach.

Responsibilities

• Act as the first point of contact for IT-related queries.
• Provide technical support for hardware, software, and network access.
• Log, prioritise, and resolve incidents in line with SLAs.

Skills

Technical troubleshooting skills

Communication skills

Problem-solving mindset

Ability to prioritise tasks

Tools

Windows OS

Microsoft 365

Network access

Job description

An established organisation in Norwich is seeking a proactive 1st Line Support Technician for a 3-month contract. This role involves providing technical support for hardware and software, acting as the first point of contact for IT queries. Ideal candidates will have experience in service desk roles, strong troubleshooting skills, and good communication abilities. Salary is £14 per hour. This opportunity promotes a diverse and inclusive recruitment process.