IT Helpdesk Support Technician

CMD Recruitment; Swindon; On-site; GBP 35,000; Full time

Job summary

A leading UK organisation is seeking an IT Helpdesk Support Technician to provide 1st and 2nd line support across its IT systems and users in Swindon. The ideal candidate will have experience in technical support roles, strong troubleshooting skills, and a commitment to customer service. This position offers a salary of £35,000 per annum, along with 25 days of holiday plus bank holidays. Join a busy, customer-focused environment and make a significant contribution to the team's success.

Benefits

25 days holiday plus bank holidays

Qualifications

• Experience in a 1st / 2nd line support role.
• Strong troubleshooting and customer service skills.
• Good understanding of hardware, software, and networking.

Responsibilities

• Deliver 1st / 2nd line support for helpdesk incidents.
• Install, troubleshoot, and maintain IT hardware and software.
• Support internal business systems and user administration.
• Assist with onboarding and offboarding.

Skills

Troubleshooting skills

Customer service

Understanding of hardware

Understanding of software

Understanding of networking

Job description

Overview

IT Helpdesk Support Technician

Swindon, Wiltshire

£35,000 per annum + benefits

Permanent

A leading UK organisation is seeking an IT Helpdesk Support Technician to provide high-quality 1st and 2nd line support across its IT systems and users. This is an excellent opportunity for someone who enjoys hands-on technical work in a busy, customer-focused environment.

Key Responsibilities

• Deliver 1st / 2nd line support for helpdesk incidents and requests
• Install, troubleshoot, and maintain IT hardware, software, and peripherals
• Support internal business systems and user administration
• Assist with onboarding / offboarding
• Maintain and document assets
• Liaise with internal teams and third-party suppliers
• Contribute to projects and process improvements
• Follow procedures and information security standards

About You

• Experience in a 1st / 2nd line support role
• Strong troubleshooting and customer service skills
• Good understanding of hardware, software, and networking
• Clear communicator with a proactive, solution-focused mindset

What’s on Offer

£35,000 per annum

25 days holidays plus bank holidays

Successful candidates will be contacted within 7 working days of their applications. should you not hear from us within this time, please assume that your application was unsuccessful