IT Helpdesk Support Modern Apprentice

Scottish Apprenticeships; Coatbridge; On-site; GBP 16,000 - 17,000; Full time

Job summary

A technology company in Coatbridge is seeking an IT Support Apprentice. This role provides hands-on experience in solving IT issues and configuring hardware/software in a supportive environment. The company offers a starting salary of £16,000 - £17,000 and supports your development throughout the apprenticeship with a dedicated mentor. A nationally recognized Modern Apprenticeship qualification will be awarded upon completion.

Benefits

31 days annual leave

Employee pension

Mentorship program

Qualifications

• Keen interest in IT and ability to solve problems.
• Excellent communication skills and a positive attitude.
• Eagerness to learn about technology advancements.

Responsibilities

• Act as first point of contact for IT issues.
• Assist customers over phone or email.
• Help set up and configure hardware/software.
• Learn to perform IT tasks like imaging laptops.
• Monitor servers, internet connections, and backups.
• Complete apprenticeship training with QA Ltd.

Skills

Problem solving

Communication skills

Interest in IT

Job description

Overview

Job Overview

Kickstart your tech career with Brightskye! Are you the go-to tech genius among your friends and family? Do you get a thrill from solving problems and making things just work? Brightskye is looking for someone just like YOU to join our team as an IT Support Apprentice. Two positions are available, with an immediate start!

Salary: £16,000 - £17,000 per annum.

Working week: 35 hours a week, Monday to Friday, 9am - 5pm.

Why Brightskye?

At Brightskye, we're passionate about using technology to power innovation and make a real difference for our clients. As part of our team, you’ll be working in a fast-paced, friendly environment where curiosity is encouraged, questions are welcome, and support is always available.

What You’ll Get

• A nationally recognised Modern Apprenticeship.
• Real hands-on experience with the latest tech.
• A personal mentor and a friendly team to back you up.
• 31 days of annual leave.
• Employee pension.

Future Prospects

90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average.

Responsibilities

• Acting as the first point of contact for customers for IT issues – from forgotten password to printer meltdowns to connectivity issues.
• Speaking with customers over the phone or email.
• Helping set up and configure hardware and software.
• Learning to perform IT tasks such as imaging laptops, cabling desks and setting up IT equipment.
• Monitoring customers’ servers, internet connections and back-up systems.
• Learning the ropes from our expert IT team and completing your apprenticeship training with QA Ltd.

What We’re Looking For

• A keen interest in IT and a love for solving problems.
• Great communication skills and a positive can-do attitude.
• An appetite for technology advancements.

Important Information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

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