IT Hardware and Applications Support (2nd line level) REF999

Interface Recruitment UK; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job description

Key Responsibilities:

• End user support for the UK sites with help of the ticket system (1st level & 2nd level), 2nd & 3rd level is provided by the global IT
• Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM])
• Support users with technical media solutions in conference rooms and meeting areas (hands on)
• Monitoring and solving backup problems
• Hands on Hardware support
• Administration and maintenance of the local IT infrastructure: UPS, AC’s
• Clients – prepare laptops for new employees, replace old or faulty hardware, upgrade memory etc
• Servers – lifecycle old hardware, create and monitor installation requests, replace faulty fan/disk etc
• Network – assign IP addresses, connect local hardware to network, basic fault finding
• Printers – basic fault finding, replace old or faulty hardware
• Phones / mobiles / hand scanners / and other IT hardware – replace old or faulty hardware

2nd level support is available by global IT