IT Field Technician

ZipRecruiter; Swindon; On-site; GBP 26,000 - 28,000; Full time

Job summary

A well-established IT services company is seeking a Field-based IT Technician in Swindon. The role involves providing 1st and 2nd line support to schools, managing devices, and troubleshooting IT issues. Ideal candidates should have at least 2 years' IT support experience and a strong understanding of Windows and Mac OS systems. This position offers a salary up to £28,000, opportunities for training, and a supportive team culture.

Benefits

Company pension scheme

Ongoing training & cert opportunities

26 days holiday + bank holidays

Sick pay + employee perks

Free parking

Mileage allowance

Qualifications

• At least 2 years’ experience in hands-on IT support.
• Confident working independently and building relationships on-site.
• A full UK driving licence and your own vehicle, essential for travel.

Responsibilities

• Providing friendly, efficient 1st and 2nd line support.
• Managing devices including laptops and AV equipment.
• Collaborating with internal teams and external vendors.

Skills

IT support experience

Troubleshooting Windows 10/11

Troubleshooting Mac OS

Networking knowledge

Office 365 knowledge

Job description

Overview

Role: IT Field Technician (Education & Business Support) — Swindon. Salary: Up to £28,000. Location: Swindon. Are you an experienced IT Engineer who enjoys variety, autonomy, and making a real impact day-to-day?

Whether you're actively exploring your next move or just quietly keeping an eye on the market, this could be the opportunity that ticks all the right boxes.

We’re working with a well-established IT services company that’s built a strong name in the education and SME sectors. They’re now on the lookout for a Field-based IT Technician to support a cluster of primary schools in and around Swindon. This is a company that genuinely values people, not just skills.

You’ll be joining a supportive, collaborative team that’s more interested in your potential and attitude than a checklist of certifications.

What You’ll Be Doing

• Providing friendly, efficient 1st and 2nd line support to teachers, staff and students.
• Managing devices including laptops, iPads, printers, AV equipment, and more.
• Troubleshooting issues with Windows/Mac OS, hardware, and networking.
• Supporting cloud platforms including Office 365, Teams, SharePoint and OneDrive.
• Handling user onboarding/offboarding, device imaging, and system housekeeping.
• Logging tickets and keeping accurate records via the helpdesk platform.
• Collaborating with internal teams and external vendors where needed.

What’s in It for You?

• Salary up to £28,000
• Real ownership of your ticket queue
• Be part of a genuinely growing company with progression potential
• No two days the same, plenty of variety and autonomy
• Supportive team with ongoing training & development
• Casual dress, team socials, and a relaxed culture
• Free parking, mileage allowance, and 26 days’ holiday

What We’re Looking For

• At least 2 years’ experience in hands-on IT support
• Strong troubleshooting across Windows 10/11, Mac OS, networking, hardware
• Office 365 knowledge, Teams, OneDrive, SharePoint
• Familiarity with Active Directory, file permissions, and printer support
• Confident working independently and building relationships on-site
• A full UK driving licence and your own vehicle, essential for travel between schools
• Ideally based in or near Swindon

Nice to Have (but not a deal-breaker)

• Understanding of VLANs, VPNs, QoS
• Experience with network cabling, antivirus solutions, or backup systems

The Package

• Salary from £26,000 per year
• Mileage expenses covered
• Company pension scheme
• Ongoing training & cert opportunities
• Company events & socials
• 26 days holiday + bank holidays
• Sick pay + employee perks

If you’re an IT Technician who wants more than just a helpdesk seat, this is your chance to be out and about, making a difference every day in a role that actually values your input. Interested in learning more, even just a chat to explore if it’s the right fit?