IT Field Delivery Engineer

SCC; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider is looking for an IT Support Technician in Plymouth. You will provide on-site support for diverse IT hardware and software products, ensuring adherence to service level agreements. The ideal candidate must possess a CompTIA A+ qualification, have excellent customer-facing skills, and a full UK driving license. This role offers hybrid working opportunities and a comprehensive benefits package.

Benefits

Large company benefits

Broad flexible benefits scheme

Paid-for volunteering days

Qualifications

• Must have excellent customer-facing skills.
• Self-motivated with good organizational skills.
• Ability to work at height and undertake manual handling activities.

Responsibilities

• Provide support on IT hardware and software products.
• Conduct diagnostics, repair, and replacement of IT equipment.
• Communicate effectively with administration teams and managers.

Skills

Professional demeanor

Full UK driving license

Customer facing skills

Self-motivated

Organizational skills

Relevant technical certifications

CompTIA A+ qualification or equivalent

Education

CompTIA A+ qualification

Job description

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Salary Package: £, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

Hours: Tuesday - Saturday am

Contract Type: Permanent

Interview Process: -stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and lifelong learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Key responsibilities:

• Conduct activities for diagnostics, repair, and replacement of PC’s, Laptops, Printers, and retail equipment with associated peripherals. This may also include basic Servers & relevant network activities inline with business requirements.
• Complete customer rebuilds and configuration to desk
• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or unplanned absence
• Achieve the dynamic KPI targets set for your role
• Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
• Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.
• Assist other engineers to carry out IMAC projects
• Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Will also be expected to work towards a basic knowledge of servers and basic networking equipment.
• Carry out any other reasonable request from your line management
• Participate in / coverage via a rota system (where contractually identified)
• Work a certain amount of overtime when required to do so
• Practice ‘Quick Win’ processes
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
• Maintain company assets to keep them in good working order and good general condition
• Be familiar with customer policies and processes where applicable

Skills and experience:

• Must always be professional and presentable.
• Must have a full UK driving licence
• Must have excellent customer facing skills.
• Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts
• Self-motivated with good organisational skills and the ability to work unsupervised
• Possess or can obtain relevant technical certifications
• Must possess at least the CompTIA A+ qualification or have the equivalent knowledge / experience
• Ability to work at height and undertake manual handling activities
• Display positive behaviours supporting team productivity

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