IT Engineer (Connectivity Team)

Sussex Partnership NHS Foundation Trust; Worthing; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Worthing is seeking a Band 5 IT Telephony Engineer to provide technical support for IT users and maintain IT operations across various sites. Candidates should have experience with mobile devices and cloud services. Essential transport access required. Competitive environment with opportunities for growth.

Qualifications

• Experience with Android and Apple mobile devices is beneficial.
• Access to own transport is essential for travel to various sites.
• Experience with cloud-provisioned services is desirable.

Responsibilities

• Provide 2nd/3rd line Technical Support for IT users.
• Maintain high-quality records of incident resolution.
• Resolve software and hardware issues for mobile devices.
• Support day-to-day operations for connectivity/telephony.

Skills

Experience with Android and Apple mobile devices

Experience with cloud-provisioned services

Tools

Azure

M365

RingCentral

Job description

Overview

We are recruiting for a Band 5 IT Telephony Engineer role. This role will be based in Worthing, but will be covering various sites throughout the area.

Responsibilities

• Provide 2nd/3rd line Technical Support for all Trust IT users, keeping users and other IT staff informed of progress on calls raised with the Help Desk.
• Maintain clear, high-quality records of actions undertaken in support of resolving user incidents.
• Update the Help Desk application and inform other IT staff of actions taken.
• Resolve software and hardware issues and configure new and existing mobile phones.
• Support the Networks Team and assist with Trust projects as required.
• Support day-to-day operations for Trust-wide area and local area services and support Unified communications platforms as part of the Connectivity / Telephony team within the Digital team.

Requirements / Qualifications

• Experience with Android and Apple mobile devices would be beneficial (full training provided).
• Travel to various sites across the Trust; access to your own transport is essential.
• Experience with cloud-provisioned services (Azure, M365, RingCentral) is desirable.

Team / Environment

The Connectivity / Telephony team is part of the Trust's Digital team and provides day-to-day operational support for Trust-wide and local area services, as well as support to Unified communications platforms.

How to apply / Further details

For further details / informal visits contact: Name: Ian Wainwright
Job title: Connectivity & Telephony Manager
Email: [e-mail]
Telephone: [phone]