IT Engineer: AI-Driven Service Desk (EMEA)

Pendo.io; Sheffield; On-site; GBP 41,000 - 46,000; Full time

Job summary

A leading tech startup is seeking an experienced IT Engineer in Sheffield. This role will primarily provide support for EMEA-based employees and contribute to advancing AI initiatives for IT. Responsibilities include delivering high-quality service desk support, troubleshooting issues on macOS and Windows, and advocating for measures that enhance employee experiences. Candidates should have 2 to 5 years in IT support, strong communication skills, and a customer-first approach. Competitive salary between £41,000 - £46,000.

Qualifications

• 2 to 5 years of experience in an IT support or Service Desk environment.
• Working knowledge of macOS and Windows operating systems.
• Familiarity with Google Workspace.
• Strong communication skills and a customer-first mindset.
• Ability to work independently while collaborating with a distributed team.

Responsibilities

• Provide on-site and remote IT support for EMEA employees.
• Deliver high-quality support via various channels.
• Troubleshoot end-user issues across macOS and Windows.
• Manage hardware and software assets.
• Identify and resolve recurring issues to advocate for employees.

Skills

IT support experience

macOS knowledge

Windows operating systems

Google Workspace

Strong communication

Customer-first mindset

Independent work

Education

2 to 5 years of experience in IT support or Service Desk

Tools

Zendesk

Okta

Jamf

Kandji

Job description

A leading tech startup is seeking an experienced IT Engineer in Sheffield. This role will primarily provide support for EMEA-based employees and contribute to advancing AI initiatives for IT. Responsibilities include delivering high-quality service desk support, troubleshooting issues on macOS and Windows, and advocating for measures that enhance employee experiences. Candidates should have 2 to 5 years in IT support, strong communication skills, and a customer-first approach. Competitive salary between £41,000 - £46,000.