IT Engineer

The Portfolio Group; Westerham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing technical support team in the United Kingdom is seeking an IT Support Engineer with a solid background in Microsoft 365 and general IT support. You'll provide hands-on support and own tickets to resolution while also developing skills in Azure and modern workplace technologies. The role is initially fully on-site for training, with potential for a hybrid work pattern later. If you're enthusiastic about problem-solving and customer service, apply to join a team that values your development.

Benefits

20 days holiday + bank holidays, increasing to 25

Christmas shutdown (not taken from allowance)

Pension and flexible additional benefits

Qualifications

• Background in IT support or engineering (Level 1-2).
• Good knowledge of Microsoft 365 and general Windows environments.
• Understanding of cyber security fundamentals.
• Strong communicator, calm under pressure, personable and service oriented.
• Willingness to learn, develop and take ownership.

Responsibilities

• Providing hands‑on support across hardware, software, and Microsoft 365.
• Owning tickets through to resolution.
• Supporting clients on-site with strong service focus.
• Working on Microsoft 365, SharePoint, and Power Platform projects.
• Developing skills in Azure infrastructure and cyber security.

Skills

Microsoft 365

General troubleshooting

IT support or engineering

Cyber security fundamentals

Strong communication

Job description

We are looking for a capable and curious IT Support Engineer to join a growing, friendly technical team. This is an excellent opportunity for someone with solid Microsoft experience who enjoys resolving problems end-to-end and wants to develop towards Azure and modern workplace technologies.

What you'll be doing

• Providing hands‑on support across hardware, software, Microsoft 365 and general troubleshooting.
• Owning tickets through to resolution rather than simply escalating.
• Supporting a range of clients on‑site with a strong focus on service.
• Working closely with the team on Microsoft 365, SharePoint, and Power Platform projects.
• Developing your skills in Azure infrastructure, policies, and cyber security.

What we're looking for

• Background in IT support or engineering (Level 1‑2).
• Good knowledge of Microsoft 365 and general Windows environments.
• Understanding of cyber security fundamentals.
• Strong communicator, calm under pressure, personable and service oriented.
• Willingness to learn, develop and take ownership.
• Comfortable working in a dog‑friendly office.

Working pattern

Fully on‑site for the first 6‑12 months for training and security reasons.
Potential for one hybrid day per week after this.

Benefits

• 20 days holiday + bank holidays, increasing each year to 25.
• Christmas shutdown (not taken from allowance).
• Pension and flexible additional benefits.

If you enjoy solving problems, helping people, and growing your skill set, this could be an ideal next step. Apply now to join a supportive team that values development and progression.