IT Engineer

New City College; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent educational institution in Greater London is seeking a proactive IT Engineer to provide hands-on support for various IT systems. The ideal candidate will have three years of experience and excellent communication skills. Responsibilities include maintaining IT hardware and supporting staff and students with their technical needs. Join a forward-thinking team committed to delivering high-quality educational support.

Benefits

Career average pension scheme

Free access to on-site gym facilities

Continuing professional development days

Interest-free loans for travel

Health cash plan

Qualifications

• At least three years of hands-on experience in a modern IT environment.
• Confident and approachable IT professional with a passion for helping others.
• Comfortable supporting a wide range of systems and devices.

Responsibilities

• Provide first-line support to students and staff across a range of IT systems.
• Configure, install, and maintain College IT hardware.
• Support the College’s VOIP telephony and managed printing services.

Skills

Customer-focused approach

Hands-on IT support

Excellent communication skills

Ability to manage multiple tasks

Problem-solving skills

Tools

Windows 10

VOIP systems

Printing services

AV equipment

Job description

The Role

We are looking for a proactive and customer-focused IT Engineer to join our team. In this role, you will provide hands‑on support to all users of the College’s IT systems, including Windows 10 desktops and laptops, Macs, VOIP telephony, managed printing services, and AV equipment. You will be responsible for configuring, installing, and maintaining IT hardware, ensuring smooth day‑to‑day operations across the College.

Key Responsibilities

• Provide first-line support to students and staff across a range of IT systems and devices.
• Configure, install, and maintain College IT hardware including desktops, laptops, Macs, printers, and AV equipment.
• Support the College’s VOIP telephony and managed printing services.
• Assist in the ongoing maintenance and development of IT infrastructure.
• Communicate effectively with technical and non‑technical users to resolve issues.
• Deliver administrative support to the IT team, helping to manage multiple tasks and priorities.
• Work flexibly as part of a collaborative team to meet service demands.

Who You Are

You’re a confident and approachable IT professional with a passion for helping others. With at least three years of hands‑on experience in a modern IT environment, you’re comfortable supporting a wide range of systems and devices. You’re organised, reliable, and thrive in a busy setting where no two days are the same. Whether you're solving technical issues or assisting non‑technical users, your excellent communication skills shine through—whether by phone, email, or in person. You enjoy being part of a team, are flexible in your approach, and take pride in delivering great service. If you're someone who can juggle multiple tasks, stay calm under pressure, and bring a positive attitude to everything you do, we’d love to hear from you!

What We Offer

• Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS).
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On‑Site Facilities: Free access to on‑site gym facilities at some campuses and on‑site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry‑standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks: Interest‑free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day‑to‑day expenses, shopping, dining out, DIY, and travel.

About New City College

New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south‑west Essex, and two language schools, we are a sector leader in further education.

Joining NCC means becoming part of a forward‑thinking, collaborative team committed to delivering high‑quality education and skills that benefit our students and communities. We offer industry‑standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future‑ready skills and technology ensures students are well‑prepared for higher education or employment, and employers trust us for staff training and development.

Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth‑form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.

We are proud of our inclusive, diverse community and have a zero‑tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.

We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self‑disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex‑offenders is available upon request.