IT Deskside Support Engineer

Es Field Delivery Uk Ltd; Wolverhampton; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Personal pension plan

Private medical cover

Life insurance

Flexible holiday

Job summary

A technology services provider in Wolverhampton is seeking an IT Deskside Support Engineer to deliver onsite technical services for users. The successful candidate will manage hardware break-fix, incident resolution, and stock management while demonstrating strong technical skills and effective communication. This position offers access to training and a comprehensive benefits package including a pension plan, private medical cover, and life insurance.

Qualifications

• Experience in desktop support and hardware refreshes.
• Good knowledge of current software packages.
• Understanding of IT infrastructure.
• Good communication and collaboration skills.

Responsibilities

• Provide onsite technical support services.
• Handle hardware break-fix services including desktops and laptops.
• Manage incidents and problems escalated from the Service Desk.
• Stock management and adherence to IT infrastructure standards.
• Provide hands-on and Eyes support and T&M services.

Skills

Technical competence

Good communication skills

Methodical approach

Problem-solving ability

Organizational skills

Education

Accredited hardware qualification

Tools

Deskside Software

PCs and peripherals

PC peripherals

Job description

We are currently looking for highly customer-focused and enthusiastic IT Deskside Support Engineer with a genuine interest in solving peoples IT issues to support users based in Wolverhampton.

The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.

You will be responsible for onsite technical services providing support services including; Deskside Software support, IMACD, Onsite printer support, Hands and Eyes support and T&M services.

Key Responsibilities:

• Hardware break-fix services for all workspace client including:
• Desktop, Laptop and Printer break-fix
• IMAC requests - providing the necessary technical support to complete the IMAC, including onsite support as necessary
• Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems
• Stock Management
• SC Cleared
• A broad technical knowledge of PC’s/peripherals and their architecture
• Previous experience in desktop support/hardware refreshes
• Good working knowledge of current software packages
• Good working knowledge of operating system
• Accredited in relevant manufacturers hardware qualification
• Good understanding of IT infrastructure
• Ability to work on own initiative, address and resolve problems in a pressurised environment
• Ability to diagnose faults in the hardware/software/operating systems used by the customer
• Excellent organisational skills, able to take a methodical approach to service issues
• Excellent communication and interpersonal skills

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Apply now for consideration!